Trainee Account Manager in Liverpool, Merseyside
Posted by Detail 2 Limited
Pay not stated
Liverpool · Permanent
About the Company
We are working on behalf of an established freight forwarding business that provides comprehensive logistics solutions, including import and export services, UK domestic haulage and warehousing. Operating across sea, air, road and rail, the business delivers tailored supply chain solutions to a diverse range of customers.
As a Trainee Account Manager, you will support the Account Management team in delivering a high standard of customer service, managing customer requirements and coordinating shipments across a range of transport modes. Working closely with customers, shipping lines, airlines, road hauliers, rail operators and overseas agents, you will assist with quotations, bookings, shipping documentation and invoicing, ensuring all activities are handled accurately and efficiently.
Trainee Account Manager (Sea & Road) - The details
- Competitive salary depending on experience
- Monday - Friday
- Bonus
- Opportunity to develop a career within freight forwarding and international logistics
- Exposure to sea, air, road and rail freight operations
- Training and development opportunities within account management and customer service
- Strong communication and interpersonal skills, with the ability to liaise professionally with customers at all levels, including board-level directors
- Excellent organisational skills and the ability to manage multiple tasks and competing priorities
- Strong attention to detail when handling quotations, shipping documentation, bookings and invoices
- Customer-focused approach with a commitment to delivering a high standard of service
- Good numerical and administrative skills, with the ability to check charges and ensure accurate invoicing
- Ability to work collaboratively with Account Managers, customers, suppliers and internal accounts teams
- Proactive approach to problem-solving and resolving customer queries in a timely manner
- Willingness to learn and develop knowledge of international freight forwarding, import and export procedures
- Good written and verbal communication skills
- Ability to work accurately and efficiently in a busy, customer-focused environment
- Support the Account Managers in meeting customer requirements across sea, air, road and rail freight, imports, exports, UK domestic haulage and warehousing
- Prepare accurate quotations for customers and ensure these are provided in a timely manner
- Arrange bookings with shipping lines, airlines, road hauliers and rail operators in accordance with customer requirements
- Check import documentation and ensure paperwork is electronically lodged with the appropriate government departments within required timescales
- Check export documentation and ensure submissions are made to HM Revenue & Customs and the Chamber of Commerce, where required
- Assist with US export shipments, ensuring Importer Security Filing (ISF) requirements are completed with the overseas agent where applicable
- Monitor deliveries, identify any discrepancies and coordinate remedial action where necessary
- Check shipment charges and ensure invoices are issued accurately and in a timely manner
- Liaise with customers and internal accounts teams regarding account queries, assisting with investigations and ensuring issues are resolved promptly
- Maintain effective communication with customers, suppliers and colleagues to ensure shipments progress smoothly
- Provide professional customer service and build positive working relationships with customers and stakeholders at all levels
- Support the wider Account Management team in delivering an efficient and reliable freight forwarding service
- Ensure all administrative and operational tasks are completed accurately and in accordance with customer requirements
Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your personal information, please refer to the Detail2Recruitment website policy
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