Trainee Customer Service Coordinator - 969103

Brampton Recruitment Ltd

A fantastic opportunity has arisen for a Trainee Customer Service Coordinator to join a vibrant and thriving manufacturing business. This is an excellent opportunity for someone who is looking to gain commercial experience along with completing a Level 3 Apprenticeship in Customer Service. Working within an existing Sales team, you will be responsible for managing the sales orders, dealing with customers and providing sales support.
  
Job Description:
  • Act as a key point of contact, responding on behalf of senior stakeholders where appropriate & ensuring timely follow-up of actions
  • Act as the primary point of contact for incoming customer emails and enquiries, effectively managing requests related to pricing, services, and complaints
  • Prepare customer quotations, including bespoke product quotes, with support from the commercial team
  • Process PODs and invoice requests within correct timescales
  • Continuous improvement of sales processes and procedures
  • Support the initial enquiry stage of projects, coordinating project bookings through Microsoft Teams and the CRM system
  • Responsible for chasing invoices
Candidate Requirements: 
  • Be willing to complete a Level 3 Apprenticeship in Customer Service
  • Previous experience in Retail or Hospitality would be ideal, would consider a collage leaver
  • Excellent communication skills
  • Willing to learn
  • IT Savvy
  • Due to location need to have a driving licence or within walking distance
  • Education Level & General Experience
This role is commutable from: Burntwood, Cannock, Rugeley, Norton Canes, Walsall, Lichfield, and surrounding areas
  
This role would suit candidates with the following experience: Collage Leaver, Retail Assistant, Hospitality Assistant, Trainee Customer Service Advisor or similar
  
Hours: Monday - Friday 8:00 am – 4:00 pm, 37.5 hours per week
Salary: £26,500 - £27,000 DOE

Location: Burntwood

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
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