Trainee Energy Debt Specialist at Citizens Advice Liverpool, Liverpool

Closing date: 6th November 2026 at 10:00

Salary: Trainee £27,096 (Qualified £30,106)

Hours: 35 hours per week

Place of work: Flexible hybrid working 3 days office based (Available for experienced Energy Debt Specialists only after training on the telephone platform is completed.)

Fixed term until 31st March 2028

Do you enjoy helping people? Are you a compassionate and people-focused person? 

Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward?

The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions.

For a trainee post, this role would suit applicants with:

1. At least 6 months' experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.

2. Experience of achieving performance and quality targets/KPIs.

3. An ability to work independently without close supervision and collaboratively as part of a team.
4. Experience of listening and questioning with an ability to manage challenging situations. 
5. Commitment to training and achieving full targets and quality requirements within a 3-month period.

For more information and to apply, please click on the Apply button.

Please note that we reserve the right to close this vacancy earlier than the advertised closing date if we receive a sufficient number of applications or identify a suitable candidate.