Trainee Enforcement Agent

Trainee Enforcement Agent – Portsmouth | Full Training, Company Car, £45–£60k OTE

No experience needed. We’ll train you, certify you to City & Guilds standard, and put you in a company car. If you can stay calm and have a straight, grown-up conversation, this is a career — not just a job.

Our client is a major national enforcement and recovery group, and they’ve just launched a 12-week paid Academy that turns motivated people into qualified Resolution Specialists (Enforcement Agents). You start on a £25,000 base, with realistic on-target earnings of £45,000–£60,000 once you’re certified — and the qualification is yours to keep.

This isn’t bailiff work the way most people picture it. It’s a regulated, professional, field-based role. Most days you’re out on a managed Portsmouth / Hampshire patch, visiting properties and resolving cases on behalf of local councils — usually unpaid council tax. The job is mostly conversation and judgement, with the paperwork around it.

What you’ll be doing

• Working a local Portsmouth / Hampshire patch, visiting addresses to engage with people on warrants issued by local councils
• Resolving cases through calm, professional conversation and de-escalation
• Managing your own caseload and diary independently, backed by an experienced enforcement manager
• Recording outcomes and submitting accurate reports on the client’s systems
• Working within the relevant legislation and the company’s conduct standards

This could suit you if you’ve worked in

• Customer service, complaints or a contact centre — you already know how to de-escalate
• Retail or hospitality (duty manager, supervisor, branch manager) — you handle difficult situations every shift
• The forces, police, PCSO, prison or security — your people skills transfer straight across
• Collections, debt recovery, civil enforcement or debt advice — this is your field-based step up
• Self-employed driving, courier, delivery or taxi work — same independence, but with a salary, a car and a career

What you need

• A full UK manual driving licence (essential)
• The right to work in the UK
• Willingness to pass DBS and County Court Judgment checks
• To be comfortable with shift patterns roughly between 6am and 9pm, and the odd weekend
• The right temperament — calm, professional, empathetic and resilient

What’s on offer

• £25,000 base + uncapped OTE of £45,000–£60,000
• Company vehicle
• 12-week paid Academy training programme
• City & Guilds Assured certification — yours to keep
• Clear progression to Senior Resolution Specialist for top performers
• A permanent role with a 5,000+ employee national group

How to apply

Apply now with your CV. The first step is a short screening conversation with Red Dot Search, then we’ll introduce you to the client’s Academy team for the 27 July intake. Got a question first? Call us — we’d rather have a conversation than leave you guessing.