Trainee Service Advisor

Perfect Placement

We are currently recruiting for the position of Trainee Service Advisor on behalf of our client, a reputable commercial vehicle dealership in Swansea. This is an excellent opportunity for motivated individuals seeking to build a career within the motor trade, with full training and clear progression pathways available.
Job Title: Trainee Service Advisor

Benefits of the Trainee Service Advisor:
  • Starting salary up to £28,000 per annum, dependent on experience and current earnings
  • Access to a commitment bonus of £600 per annum
  • Profit share bonus scheme providing additional earning potential
  • Opportunity to earn commissions through the sale of service contracts
  • 22 days annual leave plus bank holidays, increasing to 25 days after 5 years and 27 days after 10 years
  • Full manufacturer accredited training provided
  • Company pension scheme
  • Clear career development prospects within a long-established commercial vehicle dealer group
  • Working hours: 40 hours per week, Monday to Friday, 7:00am-5:00pm
  • Once trained, requirement to work 1 in 3 Saturday mornings (8:00am-1:00pm), paid at time and a half
Duties of the Trainee Service Advisor:
  • Capture all customer details and vehicle faults upon first contact
  • Take telephone bookings and accurately input into workshop systems
  • Raise job cards and ensure all relevant documentation is complete
  • Keep customers updated on vehicle repair status
  • Enter and update customer information within the database
  • Hand over vehicles to customers, explaining repair details comprehensively
  • Monitor repair progress to meet delivery schedules
  • Actively promote and sell aftersales services, including service contracts
  • Discuss and process payments with customers
  • Book vehicles into the workshop to optimise workflow
  • Advise customers on warranties and service requirements
  • Explain vehicle inspection and MOT requirements
  • Arrange schedules for MOT and vehicle inspections
Requirements of the Trainee Service Advisor:
  • Strong Customer Service and communication skills to ensure customer satisfaction
  • Excellent organisational skills and proficiency in Microsoft Office, Excel, and DMS systems (experience with Kerridge/ADP is advantageous)
  • Previous experience within the automotive trade is preferable but not essential
  • Motivated to learn and adapt to dealership processes
  • Full clean UK driving licence with minimal points
Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Swansea and South West Wales, today to discover more about this fantastic Trainee Service Advisor opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
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