Transformation Lead - Food at Omni RMS, Belmont, Greater London

Transformation Lead - Food

Contract: Healthcare
Location: London, SM2 5PT
Hours of work: 40
Contract Type: Fixed Term Contract – 6 Months

Our client, a leading provider of facilities services in the UK, is seeking a Transformation Lead - Food to lead and deliver business transformation initiatives across catering and food delivery operations.

This role will focus on improving operational efficiency, workforce effectiveness, service quality, customer experience, financial performance and scalability, while ensuring alignment with contractual commitments and the target operating model.

Job Description

The successful candidate will independently review current catering operations, identify opportunities for improvement and drive sustainable change across hospital catering services. Operating within a six-month fixed-term contract, the role will lead transformation activity from assessment through to implementation, ensuring measurable and sustainable operational improvements.

We are looking for an experienced transformation professional who can assess existing catering operations, analyse end-to-end food delivery processes and develop practical solutions that enhance business performance.

The role requires strong stakeholder engagement skills, a data-driven approach to decision-making and the ability to lead change initiatives that support operational excellence across healthcare catering services.

Key Responsibilities

• Review current catering operations across the contract.
• Analyse end-to-end food delivery processes, from order placement through to customer receipt.
• Compare existing practices against the target operating model and contractual commitments.
• Develop and implement transformation plans aligned to business objectives.
• Identify and deliver operational improvements across food quality, safety, performance, cost efficiency and customer satisfaction.
• Lead change initiatives, embedding new ways of working through effective communication, engagement and education.
• Build strong relationships with operational teams, stakeholders, clients and external parties, using data and evidence to influence decision-making.
• Manage transformation programmes from concept to implementation, monitoring KPIs, risks, dependencies, budgets and resources.

Person Specification

• Experience leading business transformation initiatives within food delivery or catering operations.
• Strong ability to analyse operational processes and identify improvement opportunities.
• Experience driving organisational and cultural change.
• Ability to utilise data and evidence to influence stakeholders and senior leaders.
• Strong stakeholder management and relationship-building skills.
• Experience developing and implementing transformation plans.
• Knowledge of performance measurement, KPIs, risk management and resource planning.
• Ability to manage multiple transformation activities from concept through to implementation.