Transport Coordinator

Job Title: Transport Coordinator

Shift Pattern: 8:00am until 6:00pm

Location: Stoke-on-Trent area

Salary: £32,000 per annum

About the Company:

We are a leading regional logistics and warehousing provider operating a modern commercial fleet. Known for our delivery efficiency and robust compliance, we pride ourselves on maintaining exceptional service standards across all operations.

Job Purpose:

We are seeking a motivated and detail-oriented Transport Coordinator to join our busy traffic office. Operating as a key member of the national Palletline network, the successful candidate will be responsible for the day-to-day administration, routing, and live monitoring of fleet vehicles and customer collections. Working as part of a fast-paced team, you will ensure optimal fleet utilisation, manage driver communication, and maintain strict compliance with transport regulations.

Key Responsibilities:

• Coordinate and plan daily vehicle schedules, assigning resources efficiently to meet customer delivery and collection windows.

• Monitor live transport operations, tracking fleet movements to identify and resolve transit delays or issues promptly.

• Serve as a primary point of contact for drivers, conducting clear morning briefings, performance monitoring, and debriefings at the end of shifts.

• Manage customer bookings and handle inquiries or complaints professionally via telephone and email, ensuring high service levels.

• Work closely with the pallet network desk to ensure all trunking schedules and strict hub cutoff deadlines are met daily.

• Maintain complete compliance with EU driver hours, tachograph regulations, and the Working Time Directive during all planning activities.

• Liaise directly with warehouse operations to coordinate incoming loads and ensure smooth handovers between loading teams and transport.

• Assist with tracking key performance indicators (KPIs) such as fuel usage, delivery success rates, and driver hours.

Skills and Experience Required:

• Proven experience working within a busy transport office or traffic environment (Pallet network experience is highly advantageous).

• Strong working knowledge of transport compliance, driver hours, and Working Time Regulations.

• Practical experience using vehicle tracking software and Transport Management Systems (TMS).

• Excellent geographical knowledge of the UK road network.

• Strong communication and negotiation skills, with the confidence to speak with both HGV drivers and corporate customers.

• Methodical problem-solving skills and the ability to stay calm and focused under pressure.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).