Transport Planner in Stoke-on-Trent, Staffordshire
Posted by Pertemps Stoke on Trent
£32,000 – £35,000 a year
Stoke-on-Trent · Permanent
Key Responsibilities
Transport Planning & Operations
- Create and manage daily transport plans for HGV fleet, ensuring efficient vehicle and driver utilisation.
- Plan cost-effective delivery and collection schedules while maintaining compliance with transport legislation.
- Maximise profitability through effective load consolidation across multiple customer requirements.
- Utilise local geographical knowledge to optimise routes and improve operational efficiency.
- Depart all drivers each morning with complete and accurate route plans and instructions.
- Prepare and produce vehicle manifests, load manifests, and associated customer documentation.
- Ensure priority loading lists and operational handovers are printed and communicated appropriately.
- Monitor transport operations throughout the day and adjust plans as required to meet service commitments.
- Liaise closely with drivers regarding daily schedules, operational challenges, and customer requirements.
- Identify recurring route issues through driver feedback and incorporate local knowledge into future planning.
- Manage driver availability issues, including:
- Driver absences
- Non-attendance
- Vehicle defects
- Vehicle breakdowns
- Last-minute operational changes
- Driver absences
- Source agency driver covers when required.
- Re-plan deliveries and collections quickly in response to operational disruptions.
- Assist with driver debrief processes and related administrative duties.
- Provide proactive communication to customers regarding:
- Delivery progress
- Collection status
- Estimated times of arrival (ETAs)
- Service disruptions
- Delivery exceptions
- Delivery progress
- Handle customer concerns, escalations, and service-related enquiries professionally and efficiently.
- Respond to incoming messages and queries through Contrado and other communication systems.
- Ensure all incoming customer and operational telephone calls are managed promptly and effectively.
- Utilise Transport Management Systems (TMS), including Haultech and Contrado, to:
- Plan routes
- Allocate vehicles and drivers
- Record operational data
- Maintain accurate transport records
- Plan routes
- Update Contrado and Haultech with relevant notes and operational information.
- Ensure redelivery and return jobs are entered accurately, including correct delivery dates and customer information.
- Maintain accurate documentation and records in line with company procedures.
- Ensure compliance with all applicable legislation, including:
- Driver Hours Regulations
- Tachograph Regulations
- Working Time Directive
- Vehicle weight restrictions
- Road transport compliance requirements
- Driver Hours Regulations
- Monitor and support vehicle maintenance scheduling requirements.
- Track and analyse key operational KPIs, including:
- On-time delivery performance
- Vehicle utilisation
- Fuel efficiency
- Cost per mile
- On-time delivery performance
- Identify trends and opportunities for operational improvements and cost reduction.
- Work collaboratively with:
- General Haulage Planning Team
- Palletline Planning Team
- Warehouse Operations
- Customer Service Department
- Transport Management
- General Haulage Planning Team
- Identify periods of excess volume and support effective resource planning through vehicle allocation and subcontractor utilisation when necessary.
- Develop skills across both General Haulage and Palletline operations to provide wider team support and operational resilience.
- Support colleagues across planning functions during periods of absence, holiday cover, or increased workload.
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