Travel Customer Service Advisor

We’re working with a leading online travel organisation that is expanding its Chester-based team, and we’re looking for a confident, customer-focused Travel Customer Service Advisor to join them.

This is a role for someone who genuinely enjoys helping people. Whether you’re answering a booking query, resolving an issue, making an amendment or simply making sure a customer feels looked after, you’ll play an important part in creating an experience that keeps customers coming back.

You’ll be joining a fast-paced, growing travel business where no two days are quite the same. In return for your experience and commitment, you’ll receive a salary of up to £28k, along with some fantastic travel industry benefits.

If you’re passionate about customer service, have a love of travel and are looking for your next opportunity within the travel industry, we’d love to hear from you! Please apply online today.

Role of Travel Customer Service Advisor:

• Providing exceptional service and creating positive customer experiences that encourage repeat business and great online reviews.
• Handling a high volume of calls from customers and travel agents, dealing with booking and documentation queries.
• Listening carefully to customers, understanding what they need and confidently actioning changes or requests.
• Managing a busy inbox and prioritising emails effectively.
• Pricing, quoting and processing booking amendments.
• Investigating booking discrepancies and finding practical solutions quickly.
• Liaising with internal teams and suppliers to chase documentation, confirmations and outstanding information.
• Taking ownership of escalated issues and seeing them through to a successful resolution.

Skills required for the role:

• Previous customer service experience.
• Travel industry experience — an advantage, but not essential.
• A confident and professional telephone manner.
• Good working knowledge of Microsoft Office, particularly Word and Excel.
• Excellent attention to detail and accuracy.
• The ability to organise and prioritise a varied workload while working to deadlines.
• Experience handling challenging situations and resolving customer concerns.
• A flexible, adaptable approach and a genuine willingness to help.

If you’re interested in learning more about this Travel Customer Service Advisor role, press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available.

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs