Treaty Reinsurance - Senior Client Support

Treaty Reinsurance - Senior Client Support

ROLE PURPOSE:

Supports their team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes of Treaty Reinsurance for specific clients. The successful candidate will also have exposure to clients and markets to help manage all aspects of the placing and running of Treaties across predominately North American Wholesale business.

This is an excellent opportunity to join a global Lloyds broker who are leaders in their field.

KEY ACCOUNTABILITIES:

Planning/Reporting:

Provides input to team meetings as required

Plans own work to achieve personal objectives

Meets agreed targets

Manages assigned projects and contributes to other projects as required

Provides relevant management information to the management team

Technical:

Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process

Prepares or checks market presentations

Liaises with clients and ensures client queries are resolved

Responds to market and third party queries as appropriate

Produces high quality and compliant Market Reform Contracts

Produces high quality and compliant market documentation ensuring appropriate authorisations are secured

A conduit between the Broking and Technical Processing Teams as required, including provision of accurate handover documentation for processing.

Monitoring of premium payments and meeting premium due dates.

Ensures up to date records are maintained at all times on the Company system

Knows when to seek guidance from senior members of the team

Collates and communicates client requirements to ensure appropriate marketing of the risk

Develops good relationships with markets and clients

Policy, Process and Procedures:

Follows agreed processes and obtains appropriate approvals to ensure compliance with company policy and regulatory requirements

Works within agreed parameters and uses relevant systems to ensure documentation /communications adhere to company procedure / compliance requirements

Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements

Strives to provide quality and excellence in line with company process

Environment, Customer Focus and Relationships:

Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant

Provides support and assistance to senior colleagues and/or their clients on request

Deals with, or refers, client enquiries, renewals and mid-term adjustments

Develops strong relationships with immediate Team and the wider Business Unit

Solicits advice and guidance, when appropriate, from their line manager

Assists with the development and maintenances appropriate underwriter relationships

Develops awareness of industry developments to ensure practices, product offerings and outputs are of a sufficiently high standard compared to peers

Responds to client requirements as appropriate

Behaves with all clients fairly and ethically

Shares information that could be beneficial to the Operating Entity/Group

People Management/Personal Development:

The job holder has no direct reports

Actively undertakes personal development to ensure up to date knowledge and understanding of best practice

Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard

Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance:

The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below.

Complies with all applicable, legal, fiscal and regulatory obligations in the form of policies and procedures

Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group

Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements

Maintains accurate records and deals with correspondence appropriately

Operates in an honest, professional and ethical manner

Strictly adheres to the Group Employee Code of Conduct

Completes all relevant regulatory training

KNOWLEDGE/EXPERIENCE SKILLS/BEHAVIOURS QUALIFICATIONS

2 to 5 years’ experience preferably in Treaty Reinsurance. Training to be provided.

Suitable candidates are likely to have had previous experience of working with Treaty Brokers and supporting the placement process, including knowledge of Market Reform Contract production.

*** Excellent Salary and Benefits Package ***

Diversity & Inclusion

Our client is committed to creating an inclusive workplace where everyone has the opportunity to succeed. Recruitment, assessment and selection decisions are based solely on skills, experience and merit.

Applications are welcomed from candidates of all backgrounds regardless of age, disability, race, religion or belief, gender, gender identity, sexual orientation, marital status or family circumstances.

A copy of the Diversity & Inclusion Policy is available upon request.