Triage Assistant

Triage Assistant (6-Month Contract)

Location: Dublin, Ireland
Contract: Full-Time, Fixed Term (6 Months)

Are you highly organised, detail-oriented, and interested in the world of social media, digital rights, and online safety? Join Appeals Centre Europe and play a key role in supporting the review of user appeals against social media platform decisions. This is a fantastic opportunity to gain experience in a growing organisation operating at the intersection of technology, policy, and regulation.

What You'll Do

• Review appeals submitted by social media users and assess whether they meet eligibility requirements for review.
• Verify appeal information and assess supporting metadata provided by users and online platforms.
• Request additional information where required to support case resolution.
• Help maintain an efficient case queue, ensuring cases are processed accurately and in a timely manner.
• Identify duplicate submissions and escalate issues when appropriate.
• Support the wider Case Review Team with administrative and process-related tasks.

What We're Looking For

• Degree educated or relevant industry experience.
• Strong attention to detail and the ability to complete repetitive tasks accurately.
• Excellent written and verbal communication skills.
• Interest in technology, social media, law, human rights, social sciences, or digital policy.
• Good understanding of social media platforms and the online environment.
• Adaptable, organised, and comfortable working with evolving processes and systems.
• Fluent English and proficiency in at least one additional language.
• Ability to handle sensitive or potentially challenging content with professionalism and empathy.

Why Join?

• Be part of a pioneering European organisation.
• Gain valuable experience in content governance, online safety, and digital regulation.
• Receive training and ongoing support from a collaborative team.
• Work in a diverse, mission-driven environment where your contribution makes a real impact.

Important Information

• Hybrid role based in Dublin with office attendance required 3 days per week.
• 5 days per week in-office during the first 8 weeks of onboarding.
• Applicants must have the right to work in Ireland.

Ready to start your career in a unique and fast-evolving sector? We'd love to hear from you.