UPS Service Engineer

We are seeking a highly motivated and customer-focused Field Service & Commissioning Engineer to join our growing technical operations team. This role is critical in delivering world-class installation, commissioning, maintenance, and technical support services across our power and energy solutions portfolio. The ideal candidate will be a 2 hour / 100 mile radius of London. The role has additional bonuses, on call and overtime pay as well as am above standard pension.

The successful candidate will play a key role in ensuring maximum system performance, customer satisfaction, and long-term reliability of deployed equipment. Working directly with customers, distributors, and internal technical teams, you will combine hands-on engineering expertise with exceptional communication and problem-solving skills.

This is an exciting opportunity for an engineer who thrives in dynamic environments, enjoys working independently on customer sites, and is passionate about delivering technical excellence.

Responsibilities

• Perform installation, testing, and commissioning of new power and UPS systems in accordance with company procedures and customer specifications.

• Configure and customise system settings to suit site-specific operational environments.

• Conduct functional testing and verification activities using approved method statements and commissioning protocols.

• Ensure all commissioning documentation, reports, and databases are accurately updated and maintained.

• Support project delivery teams to ensure installations are completed safely, efficiently, and to the highest quality standards.

• Carry out preventative and corrective maintenance activities on installed equipment in line with manufacturer specifications.

• Diagnose electrical and system faults across installed product ranges and implement effective technical solutions.

• Respond to customer breakdowns and emergency service calls, providing rapid troubleshooting and repair support.

• Participate in an on-call support rota following successful completion of probation.

• Escalate recurring technical issues and provide detailed feedback to Technical Operational Support teams to support continuous product improvement.

• Maintain high standards of safety, compliance, and engineering best practice at all times.

• Deliver customer training on the safe and effective daily operation of installed systems.

• Conduct technical training sessions for distributors and partners to enhance product knowledge and service capability.

• Build strong, long-term relationships with customers through professional communication and technical expertise.

• Act as a trusted technical advisor, representing the business with professionalism and integrity on customer sites.

• Support wider departmental and strategic business initiatives as required.

The Candidate

• Technical qualification in Electrical Engineering or equivalent industry experience.

• Strong electrical fault-finding and diagnostic capabilities.

• Experience in commissioning, servicing, or maintaining electrical power systems, UPS systems, or related equipment.

• Ability to work independently in customer-facing environments with minimal supervision.

• Excellent communication and interpersonal skills with a strong customer-service mindset.

• Full UK driving licence and willingness to travel to customer sites as required.

• Experience working with critical power infrastructure, UPS systems, or industrial electrical systems.

• Previous field service or commissioning engineering experience.

• Knowledge of preventative maintenance methodologies and reporting systems.

• Experience delivering technical training or customer demonstrations