User Researcher (SC Cleared) in London, Greater London

Job Title: User researcher (SC Cleared)

Role Type: Contract

Length: 4 months initial

Location: London

Our client is seeking a skilled User Researcher to help shape accessible, user-centred digital services. Turn research evidence into actionable insights that influence design and delivery in an agile multidisciplinary team.

Key Responsibilities:

• Plan and deliver lifecycle research: select qualitative and quantitative methods, recruit users and maintain plans, guides and documentation.
• Conduct inclusive interviews, usability testing and contextual research on prototypes and live services.
• Synthesise evidence into user needs and actionable insights; present findings to technical and non-technical stakeholders.
• Work with Content, Interaction and Service Designers, Product Managers, Business Analysts, Delivery and operations to iterate services.
• Contribute to the UCD community and improve research practice.

Essential Experience:

• Strong digital-service research experience, from initial questions through to recommendations.
• Strong qualitative methods, including interviews and usability testing, plus complex analysis and synthesis.
• Agile multidisciplinary experience; strong understanding of GDS, user-centred design, accessibility and inclusion.
• Confident stakeholder communication and constructive, evidence-led challenge to assumptions.
• Adaptability as delivery priorities and evidence evolve.

Desirables:

• Central-government research, especially Migration & Borders, immigration, asylum or complex public services.
• UK Service Standard experience; digital and non-digital journey research.
• Research with vulnerable users or complex access needs; research ethics, informed consent and participant-data handling.
• Relevant government security clearance, where required.

Are you a skilled User Researcher, could this be the right contract for you? If so, we'd like to hear from you! Apply now and provide an up to date CV for consideration.