Visitor Services Assistant

Job Title: Visitor Services Assistant
Location: Hamble Country Park, Southampton
Contract Type: Bank
Salary: £12.85

About the Role

Role Purpose: To oversee the day-to-day operation of the Park's Visitor Information Point & Shop (The Barn), and provide a service which is welcoming, efficient and positive. To provide administrative support, including basic financial procedures, clerical routines and housekeeping.

Key tasks:

• Open the Information point & shop and secure the premises at the end of the day.
• Ensure visitors are kept safe at all times, and especially during any incidents and evacuation procedures.
• Front of house reception work, including welcoming visitors and explaining facilities on site.
• Answering visitor enquiries both in-person and by phone or email.
• Selling souvenirs and maintaining shop stock and retail displays.
• Selling car parking passes, event tickets etc and processing bookings for barbeque sites, frisbee golf etc.
• Operating the till and completing 'end of day' procedures and record keeping.
• General cleaning and tidying of The Barn (shop, café and patio) area during the day.
• Assisting with the promotion of any events, activities and exhibitions.

Person Specification:

Essential:

• Recent experience in a customer service environment.
• High levels of organisation skills, with a good eye for detail.
• Able to communicate clearly and in an engaging way.
• High level of computer skills and confidence working within an online environment.
• To have a certificate in First Aid or be happy to receive training.
• Minimum of 5xGCSEs grade 4/C or above, or equivalent, including English and Maths.
• Able to work flexibly, including weekends and some evenings.

Desirable:

• Experience of working within a visitor attraction/country park.
• Interest in nature and the countryside.
• Understanding of Health & Safety in relation to service provision.
• Understanding of Equality & Diversity, particularly in relation to service provision.

Applicants will be subject to a DBS check.

About Us

Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

Please visit (url removed), or email with your CV to (url removed)

Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.