Waiter / Waitress

We are looking for enthusiastic, professional, and customer-focused Waiters and Waitresses to join the Food & Beverage team at our luxury 5-star hotel in Seaham, County Durham.As a member of our restaurant team, you will be responsible for delivering exceptional dining experiences, ensuring every guest receives attentive, personalised service in keeping with the high standards of a luxury hospitality environment.Whether serving breakfast, lunch, afternoon tea, dinner or private events, you will play an important role in creating memorable experiences for our guests.

Key Responsibilities

• Welcome guests in a warm, friendly and professional manner.
• Take food and beverage orders accurately and efficiently.
• Serve food and drinks to the highest standards of presentation and service.
• Develop a thorough knowledge of menus, ingredients, allergens, wine and beverage offerings.
• Provide recommendations to guests and answer menu-related questions confidently.
• Prepare and maintain restaurant tables to luxury standards before, during and after service.
• Ensure all guest requests are dealt with promptly and professionally.
• Process bills and payments accurately using the hotel's point-of-sale system.
• Maintain high standards of cleanliness, hygiene and food safety throughout all service areas.
• Work closely with the kitchen and bar teams to ensure smooth and efficient service.
• Assist with private dining, weddings, conferences and special events as required.
• Always represent the hotel with professionalism, courtesy and attention to detail.

Essential Requirements

• Previous experience in hospitality, restaurant or customer service is desirable but not essential, as full training will be provided.
• Passion for delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Smart, professional appearance with a positive attitude.
• Ability to work efficiently in a busy, fast-paced environment.
• Strong teamwork skills with a willingness to support colleagues.
• Flexible approach to working hours, including evenings, weekends and bank holidays.
• Good attention to detail and commitment to maintaining the highest service standards.

What We Offer

• Competitive pay of £12.71 per hour.
• Full-time and part-time opportunities available.
• Full training and ongoing development.
• Uniform provided.
• Opportunity to work within a prestigious luxury 5-star hotel.
• Friendly, supportive team environment.
• Career progression opportunities within the Food & Beverage department and wider hotel operations.

Hours of Work: Full-time and Part-time positions available, including evenings, weekends and bank holidays on a rota basis.

6:30am - 3:30pm

12:00pm - 9:00pm

3pm - 12:00am