Waking Night Worker at Metropolitan Thames Valley, Rydal Road

Waking Night Worker - Women's Complex Needs Service

Contract: Permanent, Full-time

Salary: £28,860 based on full-time

Location: Rydal Road, London, SW16 1QF

Department: MTVH Support

Make a Difference While the City Sleeps

Are you a caring, resilient and dedicated individual who wants to make a real difference in the lives of vulnerable women? Do you thrive in a role where every shift matters and your support can help someone feel safe, valued and empowered?

At MTVH, we're looking for a compassionate Waking Night Worker to join our Women's Complex Needs Service, supporting women experiencing homelessness, trauma, mental health challenges, substance misuse, domestic abuse, offending behaviour and other forms of multiple disadvantage.

About the Role

As a Waking Night Worker, you will play a vital role in creating a safe, supportive and stable environment throughout the night. Working closely with customers and colleagues, you'll provide person-centred support, respond to incidents, complete welfare checks and contribute to positive outcomes for some of the most vulnerable women in our communities.

You'll support customers by:

• Carrying out regular welfare and wellbeing checks throughout the night.
• Following support plans and risk assessments to help customers maintain their accommodation and progress towards independence.
• Responding calmly and professionally to incidents, emergencies and support needs.
• Maintaining accurate records and ensuring effective handovers between shifts.
• Working within a trauma-informed, strengths-based and psychologically informed service

What We're Looking For

We would love to hear from candidates who are:

• Passionate about supporting women with complex needs.
• Empathetic, respectful and committed to treating people with dignity and compassion.
• Calm and resilient when managing challenging situations.
• Able to build positive and professional relationships with customers.
• Experienced within housing, support work, social care or a related field, or able to demonstrate transferable skills.

Why Join MTVH?

At MTVH, you'll be part of a dedicated team committed to changing lives. Every night, you'll help women feel safer, more secure and more confident in moving towards a brighter future. Our values of Care, Dare, Collaborate and Own are at the heart of everything we do.

Important Information

• This role is based in London.
• Working hours are on a rota basis and include nights, weekends and public holidays.
• An Enhanced DBS check is required for this position.

Genuine Occupational Requirement

Due to the nature of this service and the needs of the women we support, this post is open to female applicants only under the provisions of Schedule 9, Part 1 of the Equality Act 2010, as being female is deemed to be a Genuine Occupational Requirement for this role.

Ready to Make a Difference?

If you're looking for a rewarding night-based role where you can have a genuine impact on people's lives, we'd love to hear from you.

Apply today and help create a safe, supportive environment where women can rebuild confidence, independence and hope.

Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England.

Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable.

MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives.

In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging.

These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day.

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

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