Warrant Case Manager

An exciting new role has opened up working for one of the UK’s leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector. Their Head Office is based in Stratford upon Avon.

This is a full-time position working from their Head Office.

Benefits

• Monday to Friday 40-hour week with 1 hour for lunch
• 28 days holiday (including Bank holidays).
• Additional 1 days’ annual leave for each year worked.
• Christmas ‘shut down’ – usually from 24th December – 2nd January.
• A ‘Love to Shop’ voucher on your Birthday every year.
• Free on-site parking / fully paid nearby parking when office based.
• All IT equipment provided and the tools to do the job.
• Regular training, coaching and career development planning.
• Private pension contributions.
• Employee Assistance Scheme giving private and confidential access to free counselling, and mental health and well-being services.
• Annual salary review.
• Annual profit-related bonus scheme.

Job Purpose

The role of the Warrant Case Manager will be to monitor and support the Warrant & Revenue Account Managers to ensure efficient and timely completion of warrant visits. Primarily, supporting and taking ownership of accounts where there is the need to ‘escalate’ due to on site issues. This could include helping the Field Representative (at site) to consider alternative options to complete their work, offer guidance and support to the internal team who need to give an instruction to the on-site team, consider most appropriate action which balances the need of the Customer along with the requirement to serve the warrant. You may also need to liaise with our clients and/or our suppliers.

In addition, the post hold will be the ‘go to’ person for on day activity providing updates to clients and company management as needed. This will include administering any active communication groups to ensure all progress and actions are being shared as needed. To do this, there may be a requirement to liaise with both the internal and external staff throughout the day, along with our clients.

Support and cover will also be given to the Team Senior, and vice versa.

Our work is closely monitored and highly regulated, so it is necessary to ensure all processes are followed carefully and correctly, and that company records (including paperwork) are always updated fully and accurately.

Responsibilities

Warrant escalation management.

Account level decision making in line with processes and procedures.

Supporting both internal and external teams to achieve successful work completion.

Provide first line contact for clients, suppliers and colleagues including hierarchy.

Monitor progress of High value accounts when warrants being executed.

Pro-actively manage job times without impacting processes or safety.

Collate, analyse and share various performance reports.

Attend client meetings where necessary.

Supplier management.

Provide role cover for the team senior as needed.

Full understanding of OFGEM Code of practice (domestic work).

Administer and roll out process updates as required.