Warranty Administrator

• Process and administer manufacturer warranty claims accurately and efficiently.
• Ensure all warranty claims are submitted within manufacturer guidelines and agreed timescales.
• Review job cards and repair documentation to ensure all required information is present before submitting claims.
• Liaise with Technicians, Service Advisors, Parts Departments and Workshop Controllers regarding warranty-related repairs.
• Maintain accurate records of all warranty claims, including approvals, rejections and outstanding submissions.
• Investigate and resolve rejected or queried warranty claims, ensuring issues are addressed promptly.
• Monitor warranty claim payments and follow up on outstanding or unpaid claims.
• Ensure all warranty documentation complies with manufacturer requirements and dealership procedures.
• Keep up to date with manufacturer warranty policies, procedures and technical bulletins.
• Assist with warranty audits and provide supporting documentation when required.
• Identify recurring warranty issues and communicate relevant trends to management.
• Provide excellent internal and external customer service when dealing with warranty enquiries.
• Support the wider Aftersales and Accounts teams with administration and reporting when required.

• Previous experience within a Warranty Administrator or similar automotive Aftersales role is essential.
• Strong understanding of automotive warranty processes and claims administration.
• Experience within the Commercial side of the automotive industry is advantageous
• Experience working within a dealership or automotive environment.
• Excellent attention to detail and strong organisational skills.
• Confident using computer systems and dealership management software.
• Strong written and verbal communication skills.
• Ability to work accurately under pressure and meet manufacturer deadlines.
• Good problem-solving skills with a proactive approach to resolving rejected or disputed claims.
• Ability to work effectively both independently and as part of a wider Aftersales team.
• Full UK Driving Licence would be advantageous.

• Join a well-established and successful automotive business
• Competitive salary with excellent benefits
• Monday to Friday working hours
• Friendly and supportive Aftersales team
• Ongoing manufacturer and internal training
• Potential hybrid working option
• Stable, long-term opportunity within the automotive industry
• Opportunity to develop specialist knowledge within warranty and Aftersales

This is an excellent opportunity for an experienced Warranty Administrator looking to develop their career within a successful automotive business. If you have excellent attention to detail, enjoy working within a busy Aftersales environment and have a strong understanding of warranty administration, we'd love to hear from you.

To apply for this role please send your CV in confidence to us here at Aka Recruitment, job reference number is Aka3860