Warranty Administrator in Basildon, Essex

Warranty Administrator

Automotive | £32,000 plus OTE £38,000 | Monday - Friday, 8am - 5pm

We are looking for an experienced Warranty Administrator to join a busy, personable team within the automotive industry.

The successful candidate will ideally have previous experience working within a main dealership warranty department, with a background in Vauxhall, Jeep or the wider Stellantis network being particularly advantageous.

This is a fantastic opportunity for someone with a good understanding of manufacturer warranty processes, claims administration and dealership systems.

Key Responsibilities

• Processing and submitting manufacturer warranty claims accurately and within required timeframes.
• Reviewing warranty claims to ensure they meet manufacturer guidelines and requirements.
• Checking job cards, technician notes and supporting documentation before submitting claims.
• Liaising with the workshop and service department to obtain relevant information for warranty submissions.
• Monitoring outstanding warranty claims and following up on unpaid or rejected claims.
• Investigating rejected claims and managing resubmissions where appropriate.
• Maintaining accurate warranty records and ensuring all administration is completed correctly.
• Ensuring warranty procedures and manufacturer standards are followed.
• Supporting the aftersales department with general warranty administration.

Benefits

• Pension Scheme
• Life Insurance
• Car Lease Scheme
• Off-site Parking

Experience Desired

• Previous experience working as a Warranty Administrator within the motor trade.
• Experience with Vauxhall, Jeep or Stellantis manufacturer warranty systems would be highly advantageous.
• Good understanding of manufacturer warranty procedures and claim submissions.
• Experience using automotive dealership management systems, ideally CDK/Keyloop (Kerridge).
• Proficient with Microsoft Office packages.
• Strong attention to detail and excellent organisational skills.
• Ability to work independently and manage workloads effectively.

Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.