Warranty Administrator

Tech Connect Group have partnered with an automotive business to support in their search for a Warranty Administrator to join their team in Pontypool. Offering hybrid working and opportunities to develop and grow, this role would suit someone passionate about growth and development.

This role is open to candidates with a background in automotive, car sales, or customer service, as well as graduates with a business or engineering degree.

The business's offices are not easily accessible by public transportation, so access to a vehicle is advantageous.

Key Accountabilities:

• Primary point of contact for our customers, managing inbound & outbound calls and emails professionally and efficiently.
• Order & Data Management: Accurately enter customer orders and data into our systems and perform general housekeeping of data.
• General Admin: Assist with purchase requisitions, invoicing, and supporting the customer service team.

• Ensure accurate recording of claims to facilitate requisite reporting.
• Take ownership of customers’ issues and follow problems through to resolution.
• Proactively support the identification and implementation of process improvements across all business activities.

Key Skills & Experience:

• Organised, conscientious & motivated
• Fully computer literate, including Excel and Microsoft Office
• Previous experience in automotive retail or manufacturing is highly desirable
• Able to work under pressure and prioritise own workload

If of interest, please apply!