Warranty Officer

WARRANTY SPECIALIST
Location: Chippenham
Salary: £30,000 Basic Salary
Hours: Monday to Friday, 9:00am - 5:00pm
Job Type: Full-Time, Permanent
 
Looking for a role where your warranty experience, attention to detail and customer service skills are valued?
If you're an experienced Warranty Specialist / Warranty Administrator looking for your next opportunity, this is an excellent chance to join a professional team in Chippenham. You'll play a key role in managing warranty claims from initial submission through to resolution, ensuring claims are processed accurately and efficiently while maintaining excellent communication with customers and service partners.
 
WHAT'S IN IT FOR YOU?
·£30,000 Basic Salary
·Monday to Friday, 9:00am - 5:00pm
·No Weekend Working
·Training & Career Development Opportunities
·Pension Scheme
·Statutory Benefits
·Full-Time, Permanent Position
 
THE ROLE
As a Warranty Specialist, you'll manage warranty claims, repairs and customer communications, ensuring cases are handled accurately and within the required timescales.
Key responsibilities include:
·Reviewing and processing warranty claims and supporting documentation
·Ensuring claims are accurate and processed efficiently
·Coordinating repairs, replacements and returns with service centres and vendors
·Communicating with customers regarding claim progress and resolutions
·Investigating recurring warranty issues and identifying potential corrective actions
·Maintaining accurate warranty databases and records
·Producing and maintaining warranty reports
·Ensuring relevant compliance records are kept up to date
·Managing multiple warranty cases simultaneously
 
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
·Previous experience in warranty administration, warranty claims or claims handling is preferred
·Ideally 1-3 years' relevant experience
·Strong customer service and communication skills
·Excellent attention to detail
·Strong administration and record-keeping abilities
·Basic technical aptitude relevant to the product line
·Ability to manage multiple cases and prioritise workload effectively
·Professional and organised approach to problem solving
 
DESIRABLE EXPERIENCE
·Experience using warranty management systems or CRM platforms
·Understanding of RMA processes
·Knowledge of Service Level Agreements (SLAs)
·Understanding of parts logistics and repair processes
 
APPLY TODAY
This is an excellent opportunity for an experienced Warranty Specialist, Warranty Administrator or Claims Administrator looking for a stable Monday to Friday position with training and long-term career development in Chippenham.
If you have warranty or claims experience and are looking for your next opportunity, we'd love to hear from you.
 
Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Warranty Specialist opportunity quoting job reference 54511