Worker Care Specialist

Gi Group

Worker Care Specialist

Location: Coventry / Hybrid

Contract: Fixed Term Maternity cover

Hours: 37.5 per week

We’re hiring a detail-driven specialist to manage worker contracts and pre‑payroll/pre‑invoicing, ensuring compliance, accurate pay, timely client invoicing, and a great worker experience.

Responsibilities

  • Manage contractual worker admin end-to-end: document checks, contracts, amendments/extensions, medicals (if required), certificates and exit docs.

  • Respond to worker admin/payroll queries promptly and accurately.

  • Ensure compliance with regulations, client SLAs and internal processes; flag impacts/changes.

  • Partner with Operations/Sales/Payroll/Finance to resolve issues, control labour costs and protect margin.

  • Collect/process timesheets; manage absence admin and any adjustments (bonuses/deductions).

  • Monitor time & attendance for discrepancies; escalate where needed.

  • Support continuous improvement and act as a go-to for the Care Team/apprentices.

What we’re looking for

Experience in workforce admin/HR ops/payroll coordination (staffing/agency back-office ideal), strong accuracy, deadline management, stakeholder communication, and confidence using systems/data.

Skills and competencies

  • Proven accuracy and attention to detail when handling transactional data.

  • Good working knowledge of UK payroll principles and related compliance requirements.

  • Strong IT skills, including experience with payroll/ATS/ERP systems and confident Excel usage.

  • Excellent verbal and written communication with internal and external stakeholders.

  • Organised, able to prioritise multiple tasks and work to strict deadlines.

  • Customer-centric approach with a focus on delivering a positive worker experience.

Why join us

Join a collaborative team where your attention to detail and process focus will directly contribute to smooth pay and billing operations, strong client relationships and an excellent worker experience. This is an ideal role for someone seeking a hands-on, operational position with opportunities to influence improvement.

Application deadline: 05/08/2026

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