Workplace Coordinator at Omni RMS, Leeds, West Yorkshire

Workplace Coordinator

Location: Leeds, LS1 5AB
Hours of Work: 16 hours per week
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Workplace Coordinator to join a job share arrangement, working Thursday and Friday from 8:00am to 4:30pm within a shared tenancy office environment.

This is a hands-on role supporting the smooth day-to-day operation of a busy workplace with approximately 98 desks. The successful candidate will play a key role in ensuring workplace services are delivered efficiently while providing a professional and welcoming experience for employees, visitors and contractors.

The role requires a customer-focused individual who can take ownership of a wide range of workplace responsibilities, including facilities support, hospitality services, stakeholder engagement and operational coordination. Acting as a key point of contact for workplace-related matters, you will help maintain a high-quality working environment and support the effective operation of the site.

Key Responsibilities

• Deliver a professional front of house and workplace experience for employees, visitors and contractors.
• Support the day-to-day operational management of the site and ensure the smooth running of workplace services.
• Act as the primary contact for facilities management-related queries and issues.
• Review and monitor helpdesk work orders, driving completion within agreed service levels.
• Escalate building and facilities issues to the relevant facilities management teams when required.
• Manage meeting room bookings and hospitality requirements using workplace booking systems.
• Support visitor management, contractor management and security pass administration in line with agreed processes.
• Build and maintain positive relationships with stakeholders while providing excellent customer service.

Person Specification

• Previous experience within a hospitality, front of house, workplace or facilities management environment.
• Experience using workplace booking systems such as Condeco or similar facilities management platforms.
• Strong IT skills, including Microsoft Office and diary management systems.
• Excellent written and verbal communication skills.
• Strong customer service skills with the ability to engage confidently with senior stakeholders.
• Self-motivated with the ability to work independently and manage multiple responsibilities.
• Proven problem-solving skills and the ability to resolve issues effectively.
• Calm, professional and level-headed when working under pressure.