Workplace Experience Coordinator

AMS Group are a full-service professional services firm that create value for mid-market businesses. We do this through our exceptional technical delivery teams and our personalised client approach.

Our vision is to be the best advisory-led professional services firm in the mid-market.

Our services within the Group include Audit & Accounting, Tax (Capital Allowances, Private Client, Innovations, Tax Investigations and VAT), and Advisory (Corporate Finance, Business Recovery, Debt Advisory and Insurance).

We've achieved 36% year on year growth in revenue, we now employ over 260 employees, with an average client satisfaction score of 98%. We are looking to increase our growth trajectory throughout 2025 and beyond.

Role Purpose

The Workplace Experience Lead is responsible for creating an exceptional first impression and ensuring a seamless, high‑quality experience for colleagues, clients, and visitors across our five‑storey Manchester HQ. This role exists to maintain a professional, welcoming environment, support the smooth running of the office, and act as a visible ambassador for AMS culture and values. By combining operational excellence with outstanding service delivery, the Workplace Experience Lead enhances the daily experience of everyone who interacts with our workspace.

Key Responsibilities

• Provide a warm, professional welcome to all visitors, clients, and colleagues, ensuring a positive first impression.
• Maintain reception and communal areas to consistently high standards across all five floors.
• Oversee visitor sign‑in processes to ensure compliance with health and safety requirements.
• Answer incoming calls professionally and efficiently, directing queries as appropriate.
• Manage office supplies, ensuring stock levels are maintained (stationery, refreshments, breakfast items, etc.).
• Coordinate incoming and outgoing post, deliveries, and courier services.
• Oversee meeting room bookings, ensuring rooms are prepared, presentable, and equipped.
• Support office operations, wellbeing initiatives, and internal events to enhance colleague engagement.
• Provide ad‑hoc administrative support to teams when required.
• Act as a brand ambassador, embodying professionalism, service excellence, and AMS values.
• Proactively identify opportunities to improve the workplace and client experience.
• Contribute to a positive, collaborative, and people‑focused workplace culture.

Skills, Knowledge & Experience

Experience

• Previous experience in a reception, front‑of‑house, or office management role.
• Experience managing multiple priorities in a fast‑paced environment.
• Experience coordinating meetings, events, or office operations.

Technical Skills

• Strong interpersonal, verbal, and written communication skills.
• Highly organised with excellent attention to detail.
• Confident using Microsoft Office and general office systems.
• Ability to multitask and manage competing demands effectively.

Performance Measures (Success Criteria)

• Quality and consistency of workplace presentation across all floors.
• Positive feedback from colleagues, clients, and visitors.
• Efficiency and accuracy of reception, meeting room, and office operations.
• Responsiveness to facilities issues and proactive problem‑solving.
• Contribution to colleague engagement, wellbeing, and workplace culture.
• Reliability, professionalism, and alignment with AMS values.

AMS Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.