Workplace Experience Host at CBRE Local UK, London
CBRE Local UK · Direct employer
Pay not stated
London · Permanent
This is a rotational customer-facing role where exceptional service delivery and strong people skills are essential. You will perform a variety of workplace experience functions, helping to create a world-class first impression of the organisation while upholding CBRE Host values and delivering memorable experiences through moments that matter.
Role Summary:
- Support the CBRE community on-boarding process, including new employee orientation, training, workflow assistance and first-day orientation as required
- Uphold workplace etiquettes and maintain exceptional appearances in the reception area, conference rooms, café, internal floors, and other common areas. Proactively liaise with building and housekeeping services as needed
- Reinforce culture and community in ways that forge connections between individuals and the organisation
- Create moments of delight and care through memorable, anticipatory gestures and personalised human interactions
- Start everyone's day with simple gestures and personal experiences that affirm a natural sense of belonging, elevate the workday and resonate long after departure
- Provide a world-class, client-facing front of house service
- Display a positive attitude, body language, and knowledge about the building and its surroundings
- Promptly and efficiently respond to telephone calls in a welcoming and positive manner
- Monitor reception inboxes and respond using correct email etiquette
- Take and pass on accurate messages using multiple technologies including Email and Microsoft Teams
- Respond to incoming emails, room requests, hospitality bookings, and other enquiries related to the building
- Ensure reception and workplace areas are always clean, organised and welcoming
- Liaise with Security and Maintenance teams regarding health and safety matters
- Support visitors with visitor management requests
- Send room booking and hospitality confirmations to building users
- Manage client suite operations on a day-to-day basis using a concierge-style approach
- Complete daily maintenance and cleaning checklists
- Ensure IT equipment is operational and provide first-line AV support
- Prepare and deliver hospitality services including tea, coffee and refreshments
- Carry out room setups and breakdowns
- Maintain stock levels and manage storage and pantry areas
- Manage cloakroom facilities where required
- Take ownership of office floors and surrounding areas to ensure an exceptional workplace experience
- Carry out daily floor checks to ensure all areas are operational and ready for use
- Collaborate with IT, Maintenance, Cleaning and Helpdesk teams to proactively identify and resolve issues
- Manage stock control within copy hubs
- Report health and safety observations
- Complete weekly and monthly operational tasks
- Support workplace users with requests and enquiries in a prompt and professional manner
- Promote and uphold workplace standards including clear desk policy requirements
- Monitor and respond to mailroom and events inboxes using correct email etiquette
- Maintain stationery supplies and support courier and mail services in accordance with procedures
- Process incoming and outgoing post and parcels
- Utilise parcel lockers and notify building users as required
- Support the planning, setup and breakdown of events
- Liaise with Catering, Maintenance, Security and Cleaning teams to ensure event requirements are coordinated effectively
- Maintain event records, forms and spreadsheets
- Provide regular updates and reporting to management
- Support and assist team members as required across all service areas
Experience Required:
- Ability to comprehend and interpret instructions, correspondence and operational documentation
- Strong communication skills with the ability to respond professionally to clients, colleagues and management
- Ability to present information effectively to internal departments and employee groups
- Intermediate Microsoft Office skills including Word, Excel, PowerPoint, Visio, SharePoint, OneNote and Outlook
- Comfortable using new technologies, applications, databases, work order management systems, cloud technologies and mobile tools
- Results-oriented with a passion for achieving goals and exceeding expectations
- Customer-focused with the ability to build strong relationships and deliver excellent service
- Ability to establish clear goals, take ownership and demonstrate accountability
- Degree or qualifications at further education level preferred
- Minimum 1-2 years' experience in Front Desk, Concierge, Hospitality, Room Management or Customer Service environments preferred
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