Workplace Manager at Omni RMS, Chelmsley Wood, Solihull

Workplace Manager

Location: Birmingham, B37 7YN
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Workplace Manager.

We are seeking a Workplace Manager who will be responsible and accountable for all aspects of the operational management of the workplace. The successful candidate will take ownership of the safe, efficient and effective operation of the workplace while delivering a five-star experience for end users.

This role requires a motivated and customer-focused individual who can utilise company methodologies, concepts and innovations to help create a world-class workplace experience. The Workplace Manager will be responsible for integrating services into a cohesive, high-performing team while promoting a strong people-focused culture.

Job Description

The Workplace Manager will ensure workplace services are delivered to a high standard, supporting operational excellence and a positive experience for end users. Working closely with operational teams, the successful candidate will help drive service integration, compliance, continuous improvement and customer satisfaction across the site.

Key Responsibilities

• Ensure all company procedures, policies and standards are met, delivering a five-star workplace experience at all times.
• Manage and support the Workplace team in responding effectively to all end user and client requests, consistently exceeding expectations.
• Coordinate day-to-day operations across business areas, promoting a strong One Team ethos across integrated service lines.
• Take ownership of and maintain SOPs and new starter guides, ensuring all information remains accurate and relevant.
• Ensure workplace services across all service lines are delivered in accordance with company standards.
• Implement catering and cleaning provisions on site, including undertaking any required training.
• Support the Workplace Operations Manager in maintaining 100% compliance with safety, technical, security and sustainability standards.
• Act as an ambassador for workplace initiatives and incentives, while leading activities that add value for end users.

Person Specification

• Previous experience leading or managing a team.
• Strong customer focus with experience in a customer-facing environment.
• Experience working within a workplace leadership or coordinator role.
• Excellent written and verbal communication skills.
• High level of organisational skills.
• Ability to learn and develop technical knowledge and understanding of organisational systems and processes.
• Ability to identify opportunities for continuous improvement and change.
• Ability to work on own initiative and as part of a team.
• Motivated, committed and flexible approach to work.