Workplace Operations Manager (North) at Omni RMS, Etruria

Workplace Operations Manager (North)

Location: Stoke-on-Trent, ST1 5PZ (some travel required)
Hours of Work: 45 per week
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Workplace Operations Manager (North) to provide operational oversight across workplace locations in Stoke-on-Trent, Birmingham, Bolton and Livingston, working collaboratively with the Workplace Operations Manager (South).

Job Overview

This is a workplace leadership role responsible for ensuring that all workplace locations operate to the highest standards across safety, security, technical compliance, sustainability, service delivery, appearance and inclusivity. The successful candidate will support the workplace strategy, ensuring that each location provides an environment where colleagues can thrive.

The role requires a strong focus on stakeholder engagement, operational excellence and team leadership. The Workplace Operations Manager (North) will lead workplace teams, drive service innovation, oversee workplace projects and champion an engaging, customer-focused workplace experience across the northern portfolio.

Key Responsibilities

• Lead and inspire Workplace teams, fostering a culture of service excellence, innovation and continuous improvement.
• Develop and support a network of workplace ambassadors across all northern locations.
• Act as a visible workplace champion, promoting an inclusive, engaging and positive workplace culture.
• Drive a hospitality-led approach to workplace services, ensuring an exceptional experience for colleagues and visitors.
• Maintain full compliance across the northern portfolio, including health and safety, technical compliance, security, business continuity, service KPIs and sustainability requirements.
• Build and maintain effective working relationships with stakeholders, colleagues, visitors and service partners.
• Take operational ownership of workplace locations, providing cover where required and supporting training activities across regions when needed.
• Deliver workplace projects, including moves, changes, improvement initiatives and workplace experience events, while producing reports, presentations and performance records against agreed KPIs.

Person Specification

• Proven experience in workplace experience, hospitality, events, facilities management or customer experience leadership environments.
• Experience leading and managing teams within corporate workplace or hospitality settings.
• Practical knowledge of hard and soft facilities management services and associated compliance requirements.
• Strong project management skills with the ability to manage multiple priorities effectively.
• Demonstrable commitment to service excellence and customer experience.
• Ability to build strong relationships with stakeholders at all levels, including senior leadership.
• Experience creating and delivering workplace events, activations or engagement initiatives.
• Strong organisational, reporting and administrative skills, with proficiency in Microsoft Office and workplace systems.

Additional Requirements

• Full UK driving licence essential.
• A company car or car allowance is provided.
• Willingness to travel between workplace locations as required.