Workplace Services Ambassador

CBRE Local UK

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

Job Title: Workplace Services Ambassador

The Workplace Services Ambassador is responsible for delivering a 5-star workplace experience to employees, visitors and guests, ensuring all workplace environments are welcoming, efficient and professionally managed.

Role Summary:

  • Collaborating within the Workplace team, the Workplace Services Ambassador embodies and delivers an exceptional workplace experience with energy, passion and presence to all staff and guests onsite.
  • This important customer-facing role creates positive human interactions throughout the workplace and supports the delivery of workplace experience services, administrative support and operational excellence. Services may be delivered directly by CBRE or through third-party service providers working in partnership with this role.
  • Provide an exceptional guest experience to all colleagues and guests
  • Deliver personalised and memorable customer interactions
  • Take ownership of all workplace spaces including meeting rooms, event spaces, collaboration areas and workspaces to ensure an exceptional workplace experience through the PHD model
  • Support the Workplace Experience Team and wider CBRE community with administrative tasks including mail services, event management, desk booking and locker management
  • Request building and equipment services as required
  • Support onboarding activities including new employee orientation, workflow assistance, equipment and software ordering and first-day welcome processes
  • Provide administrative support including meeting coordination, event management, workplace equipment management and stock control
  • Respond to workplace requests, enquiries and complaints promptly and professionally
  • Maintain relationships with suppliers and service providers and ensure contractual and compliance documentation remains in place
  • Monitor and manage desk and partner office utilisation
  • Support workplace moves across floors and buildings
  • Assist with furniture moves and workplace layout changes
  • Guide users in line with workplace strategy including shared and hot-desking initiatives
  • Support workplace analytics activities through accurate data collection
  • Ensure workplace safety standards are maintained by both CBRE employees and third-party service providers
  • Manage facilities and office requests through to completion and escalate recurring issues where necessary
  • Manage workplace stock levels and maintain effective inventory processes
  • Handle enquiries in person, by telephone and by email
  • Maintain workplace cleanliness standards across both client and internal areas and report issues where identified
  • Take ownership of client and employee interactions and ensure appropriate follow-up
  • Provide catering support and maximise sales opportunities through effective service delivery
  • Gather customer feedback and share insights with management
  • Support the Facilities team with activities such as scanning, archiving, desk occupancy checks and contractor management to promote a collaborative Unified FM approach
  • Assist with project activities relevant to the business area
  • Support the continued digitalisation of workplace services


Experience Required:

  • Strong communication skills with the ability to interpret instructions, correspondence and workplace procedures
  • Ability to prepare routine reports and communicate effectively with clients, colleagues and management
  • Ability to respond professionally to enquiries and complaints
  • Ability to present information effectively to internal teams and employee groups
  • Basic financial knowledge and understanding of financial principles
  • Strong problem-solving skills and ability to manage complex situations
  • Intermediate Microsoft Office skills including Word, Excel, PowerPoint, SharePoint and Outlook
  • Comfortable using digital workplace tools, applications, databases, cloud technologies and workplace management systems
  • Results-oriented with a passion for delivering exceptional service standards
  • Strong customer focus with the ability to build and maintain effective working relationships
  • Degree or further education qualification preferred
  • Minimum 1-2 years' experience within Facilities, Front Desk, Concierge, Hospitality or Customer Service environments preferred
  • Experience working within Facilities Management and/or managing suppliers and contractors beneficial
  • First Aid and Fire Warden certification desirable, or willingness to undertake training


DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

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