Workshop Controller

Job Title: Workshop Controller

Location: Weston Super Mare  

Job Type: Permanent

Overview:

Unify are thrilled to be recruiting for a Workshop Controller to join an established Plant Hire company focusing on the construction sector who are based in Weston Super Mare. 

You'll be the contact for all workshop-related activity; coordinating and planning the response for breakdowns, servicing and routine maintenance. 

What do I need?

• Proven experience in a Service Coordination, Customer Service, Service Advisor or Workshop Support role preferably within construction plant, car dealership, equipment hires or a similarly fast-paced environment.
• Excellent organisational skills with the ability to juggle competing priorities and stay calm under pressure.
• Confident and clear communicator, both on calls and via email.
• Competency in Microsoft Office and familiarity with digital maintenance or asset tracking tools.

Responsibilities:

• Take charge of allocating maintenance tasks to technicians, ensuring they are fully equipped with the right tools, parts and information to deliver top-quality fixes on the first attempt.
• Oversee the involvement of external engineers and service providers, including handling purchase orders and processing invoices.
• Plan and schedule regular servicing and compliance inspections to minimise unplanned downtime and keep everything operating smoothly.
• Collaborate closely with the equipment hire team to manage fleet availability and arrange backup machinery when required.
• Investigate and process damage-related repairs, including identifying chargeable issues, sourcing replacement components, and issuing invoices accordingly.
• Maintain accurate and up-to-date logs for repairs, servicing history, stock levels, and maintenance schedules.