Workspace Services Coordinator

Contract Type: Permanent
Hours: Full-time
Location: London (The Johnson Building, Farringdon)

About the Role

MTVH are looking for a proactive and customer-focused Workspace Services Coordinator to oversee the day-to-day delivery of workplace services across our office environment. Reporting to the Regional Workspace Services Manager, you will play a key role in ensuring our workplaces are safe, compliant, efficient, and provide an excellent experience for colleagues, customers, suppliers, and stakeholders. The role combines operational management, stakeholder engagement, health and safety oversight, and supplier performance management to support the smooth running of our offices.

As part of the Workspace Services team, you will take ownership of operational service delivery within your designated location(s), building strong relationships with internal and external partners to ensure high levels of customer satisfaction. You will support compliance and governance activities, manage workplace risks, monitor budgets, and contribute to creating a positive and collaborative working environment that reflects MTVH's values of Care, Dare, and Collaborate.

Key Responsibilities

• Manage the day-to-day delivery of workplace services, ensuring service standards and agreements are consistently achieved.
• Build and maintain effective relationships with stakeholders, suppliers, and workplace partners to ensure excellent service delivery.
• Champion health and safety compliance, promoting a culture focused on achieving zero accidents.
• Support operational risk management and governance processes to maintain full compliance across the workplace environment
• Produce accurate operational reports and monitor budgets to support effective decision-making and performance management.

What You'll Need to Succeed

• Previous experience in facilities management or workplace services, ideally within a multi-site or customer-focused environment.
• A proven track record of delivering excellent customer service and driving continuous improvement.
• Strong relationship management and stakeholder engagement skills, with the ability to work effectively with both internal teams and external suppliers.
• An appropriate Health & Safety qualification and a good understanding of workplace compliance requirements.
• Excellent communication, organisational, and reporting skills, with a commercially aware and proactive approach.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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