1st Line Support Engineer

1st Line Support Engineer:

1st Line Support – 12 - Month Contract - Crawley

VIQU have been approached by a customer who are seeking a 1st Line Support contractor to provide some additional BAU support for their internal staff.

The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service.

The role:

This role will involve managing and escalating support tickets mainly focused on Hardware issues, as well as handling Software and breakfix issues. This role involves working with external clients also so communication skills and a focus on customer service is paramount.

Key skills & responsibilities for the First Line Support:

• 1st Line / Service Desk / Customer Support – in a Windows / Microsoft environment:
• SharePoint
• Windows 10
• Office 365
• Active Directory
• Azure
• Intune
• Experience supporting with face-to-face IT support
• Triaging tickets and escalating to relevant teams where necessary
• Experience with breakfix issues with Laptops, Ipads and Iphones
• Excellent customer service skills

Role details:

• Job role: 1st Line Support      
• Job type: Contract
• Duration: 12 months’ contract with view to extend
• Location – Crawley– 5 days per week onsite

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

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