1st to 2nd line SDA (inside IR35)

1st / 2nd Line IT Support Engineer – Contract

Location: Bradford – fully on-site
Rate: Up to £225 per day, dependent on experience
Contract: Initial three months
IR35 status: Inside IR35
Start date: Immediate

We are recruiting an experienced 1st / 2nd Line IT Support Engineer for an established consumer goods business based in Bradford. Employing several hundred people, the company requires additional support within its small, hands-on IT team during a busy period.

This is a fully on-site contract role, initially for three months, and would suit someone who is practical, approachable and comfortable taking ownership of technical issues through to resolution.

What you’ll be doing:

• Providing 1st and 2nd line IT support to users across the business
• Troubleshooting hardware, software, network and access-related issues
• Resolving problems remotely using the Atera remote monitoring and management platform
• Managing user accounts, permissions and access within Microsoft 365 and Active Directory
• Building, configuring and deploying PCs, laptops and other devices
• Supporting the onboarding of new starters and processing leavers
• Installing and maintaining applications, printers and peripheral equipment
• Carrying out routine maintenance, patching, monitoring and general system checks
• Escalating more complex technical issues where appropriate
• Maintaining accurate support records and keeping users updated on progress
• Helping the wider IT team with general infrastructure and support activities as required

What we’re looking for:

• Previous experience in an IT support, helpdesk, desktop support or service desk role
• Confidence supporting Windows-based environments
• Practical experience of Microsoft 365 and Active Directory
• Good knowledge of PC and laptop builds, configuration and deployment
• Experience using remote support or monitoring tools; knowledge of Atera would be beneficial
• A strong customer-service approach and the ability to communicate clearly with users at all levels
• Someone who takes ownership, works through problems methodically and sees issues through to resolution
• A flexible, hands-on attitude and the ability to work effectively within a small IT team
• Availability to start at short notice

This is an excellent opportunity to join a well-established Bradford business and make an immediate contribution to its day-to-day IT support operation.

Please apply with an up-to-date CV and details of your availability.