3rd Line Support Engineer in Hebburn, South Tyneside

3rd Line IT Support Engineer – Managed Services

Location: South Tyneside 
Salary: Competitive, depending on experience
Benefits: Private healthcare, funded training and certifications, pension and more.

The Opportunity

We're working with a well-established, growing Managed Service Provider (MSP) in the North East that's looking to strengthen its technical team with an experienced 3rd Line IT Support Engineer.

This is an excellent opportunity to join a forward-thinking business that genuinely invests in its people, embraces new technologies and has built a fantastic reputation for delivering high-quality IT services.

With a strong focus on Microsoft technologies, cloud solutions, cyber security and automation, you'll have the opportunity to work on a variety of technical challenges, take ownership of complex infrastructure projects and develop your skills in emerging technologies.

What You'll Be Doing

• Providing 3rd Line technical support, resolving complex infrastructure, networking and cloud-related issues.

• Taking ownership of technical projects, including migrations, infrastructure upgrades and cloud deployments.

• Supporting and managing Microsoft 365, Azure and hybrid cloud environments.

• Working with virtualisation technologies, networking, firewalls and cyber security solutions.

• Acting as an escalation point for 1st and 2nd Line Engineers, providing technical guidance and mentoring.

• Identifying opportunities to improve client environments through automation, AI and new technologies.

What We're Looking For

We're keen to speak with experienced 3rd Line Engineers, ideally from an MSP background, with strong technical knowledge across:

• Microsoft 365 & Azure – Entra ID, Intune, Exchange Online and cloud infrastructure.

• Windows Server & Active Directory – administration, troubleshooting and infrastructure management.

• Virtualisation – VMware and/or Hyper-V.

• Networking & Security – DNS, DHCP, VPNs, firewalls and network troubleshooting.

• Backup & Disaster Recovery – experience with solutions such as Veeam.

• Project Delivery – experience implementing infrastructure changes, migrations and technical improvements.

Experience with PowerShell, Microsoft Copilot, automation or AI technologies would be particularly interesting.

Why Consider This Opportunity?

• Join an established, successful MSP with a strong reputation and excellent staff retention.

• Work with modern technologies across a varied client base.

• Genuine investment in your professional development, including paid training and industry certifications.

• Opportunities to get involved in technical projects rather than purely reactive support.

• A supportive, collaborative environment where your ideas and technical expertise are valued.

• Excellent benefits, including private healthcare, dental and optical cover, pension and regular company events.