Accommodation Assistant

Accommodation Assistant

Location: Nuneaton
Hours: Monday to Friday, 1000am – 6:00pm
Pay: £12.71 per hour (National Minimum Wage)

INDRES

About the Role

We are looking for a reliable and organised Accommodation Assistant to join our team in Nuneaton. This is a customer-facing role where you will support the day-to-day management of accommodation, ensuring residents receive excellent service while maintaining accurate records and high standards across the site.

Key Responsibilities

• Welcome residents, complete bookings, and issue the appropriate documentation.
• Maintain accurate and up-to-date resident files.
• Escalate any resident or property issues in line with company procedures.
• Carry out routine and ad-hoc inspections of resident rooms and communal areas.
• Collect deposits and Wi-Fi payments, monitor outstanding balances, and manage arrears where required.
• Handle cash securely and accurately in accordance with company procedures.
• Build positive relationships with residents and our client, NBBC.

What We're Looking For

• Good basic computer skills.
• Confident communicator with excellent customer service skills.
• Ability to work independently and manage a varied workload.
• Good attention to detail and organisational skills.
• Comfortable handling cash and maintaining accurate records.
• A professional and approachable manner.

What We Offer

• Monday to Friday working hours (10:00am – 6:00pm).
• Competitive hourly rate of £12.71 per hour.
• A supportive working environment.
• Opportunity to make a positive difference to residents' experience.