Account Coordinator

About the Role

An exciting opportunity has arisen for an organised and customer-focused Account Executive to join a busy Internal Sales team based on Deeside Industrial Estate.

This is a varied role where you'll be responsible for managing customer requirements from order processing through to delivery, ensuring exceptional customer service while supporting the company's operational and commercial objectives.

You'll work closely with customers, production, purchasing and accounts, making this an ideal opportunity for someone who enjoys building relationships and thrives in a fast-paced manufacturing environment.

Job Title: Account Executive

Hours: Mon-Fri 9am-5pm

Pay: £25,000-£30,000 DOE

Key Responsibilities

• Create specifications on the ERP system (Dynamics 365)
• Verify artwork availability for customer orders
• Manage Vendor Managed Inventory (VMI) and customer forecasts
• Generate sales and production orders
• Apply customer pricing and obtain spot pricing where required
• Attend production meetings for new jobs
• Coordinate deliveries and optimise transport requirements
• Calculate requirements and raise purchase requisitions
• Monitor aged stock and finished goods
• Maintain accurate specification and control documentation
• Produce customer reports, including stock reports
• Attend customer meetings both on and off site
• Resolve customer queries quickly and professionally
• Support colleagues during holidays and absences
• Liaise with European suppliers and internal teams regarding outsourced work
• Assist the Accounts team with invoice queries
• Help achieve monthly team performance targets

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail
• A confident communicator with strong customer service skills
• Able to prioritise workloads and manage multiple tasks
• Proactive and capable of working independently
• Flexible with a positive, can-do attitude
• Comfortable building relationships across all levels of the business
• Committed to delivering high levels of accuracy and service

Skills & Experience

• Previous experience in an internal sales, customer service or account management role
• Experience working with ERP systems (Dynamics 365 would be advantageous)
• Strong Microsoft Excel skills
• Excellent organisational and administrative abilities
• Experience within a manufacturing environment would be beneficial but is not essential

Qualifications

• Educated to A Level standard or equivalent.

Why Apply?

This is an excellent opportunity to join a well-established business offering a varied role with the chance to work closely with customers and multiple departments while developing your career within a supportive team.

The company offer benefits such as:

• Pension
• Group income protection
• Group life assurance
• Cycle to work scheme
• Onsite physio
• Working in a modern facility

If you are interested please apply today and contact Nicola on (phone number removed)!