Account Management Support in Pentre Maelor, Wrexham

Our client is a very well-established and growing distribution business looking to recruit a Key Account Support Coordinator to join the Wrexham operation.

This is a key position supporting the management of major customer accounts, some of which operate across hundreds of locations nationwide. You'll act as a point of contact for customers, ensuring requests are handled efficiently and that service levels remain exceptional.

This role would suit an organised, confident individual who enjoys building relationships, solving problems, and coordinating activity across multiple departments with the ambition to become a fully fledged Account Manager.

Key Responsibilities

• Providing the Key Account Manager with day-to-day support to large national customer accounts
• Acting as a point of contact for customer enquiries and requests
• Processing sales orders and purchase orders accurately and efficiently
• Liaising with internal departments including purchasing, operations, logistics and finance to ensure customer requirements are met
• Monitoring account activity and resolving issues quickly and professionally
• Building strong relationships with customers through regular communication
• Coordinating customer requests from initial enquiry through to completion
• Maintaining accurate records and updating internal systems
• Supporting Account Managers with administration and account-related activities

About You

• Confident and professional telephone manner
• Excellent communication and relationship-building skills
• Strong organisational skills with the ability to manage multiple priorities
• Previous experience in account support, customer service, sales administration or a similar role
• Experience processing sales orders and purchase orders
• Good attention to detail and strong administrative skills
• Proficient with Microsoft Office packages
• A proactive approach with a willingness to take ownership and find solutions

In return

• Salary of £31,000 - £33,000
• Monday to Friday working hours (8:30am – 5:00pm)
• Free onsite parking
• Supportive and collaborative working environment
• Excellent training and development opportunities
• Clear career progression into Account Management and other commercial roles
• Opportunity to work with major national clients and develop valuable commercial experience

If you're looking for a varied role where you can build strong customer relationships, coordinate activity across multiple teams and develop a long-term career within a growing distribution business, we'd love to hear from you.