Automotive Parts Advisor in Old Catton, Norfolk

• Established Main Car Dealership
• Based in Norwich, Norfolk
• Circa £30k Basic Salary + Bonus
• Hours: Monday to Friday 8AM – 5.30PM + 1 Saturday Morning Per Month

Monday Matters Recruitment is partnering with a reputable car dealership in Norwich, Norfolk to find a dedicated and experienced Parts Advisor. Our client prides themselves on delivering exceptional customer service and maintaining a thriving, professional environment. As a vital part of their team, you will play a crucial role in ensuring the smooth operation of their parts department, providing expert advice, and supporting both the team and customers with their automotive needs.

The ideal candidate will have experience as a Parts Advisor, with a keen eye for detail, excellent organisational skills, and a proactive approach to problem-solving. This role offers an excellent opportunity to develop your career within a respected dealership, working within a team committed to excellence and customer satisfaction.

Responsibilities:

• Provide excellent customer service to both workshop and retail customers, ensuring a positive experience at all times.

• Assist in the daily running of the parts department, including stock management and parts ordering.

• Identify and recommend the correct parts for customer requirements, ensuring accuracy and efficiency.

• Maintain accurate records of transactions and stock movements using dealership systems.

• Support the workshop team by ensuring they have the right parts in a timely manner.

• Handle phone and email enquiries professionally, providing knowledgeable advice and solutions.

• Work closely with the service team to facilitate smooth workflow and customer satisfaction.

Candidate Requirements:

• Previous experience as a Parts Advisor within a car dealership or relevant automotive environment.

• Strong knowledge of automotive parts and accessories.

• Excellent organisational and communication skills.

• Ability to work efficiently under pressure and meet deadlines.

• Proficiency with dealership management systems and basic IT skills.

• A proactive and customer-focused approach to service delivery.

Full vacancy details for this Automotive Parts Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!