Account Manager

Account Manager, Competitive Salary, Permanent Opportunity

Benefits:

• Competitive salary, depending on experience.
• Company vehicle or car allowance, mobile phone and laptop provided.
• Ongoing training, career progression, and long-term opportunities within a growing organisation.
• Pension scheme and a supportive management team committed to your success.

Key Responsibilities:

• Act as the main point of contact for a portfolio of client accounts, building strong and lasting relationships.
• Conduct regular client meetings and service reviews to ensure contractual expectations are met.
• Monitor service delivery, SLA performance, KPIs, outstanding reactive jobs, planned maintenance, Work in Progress, quotations, engineer attendance, and completion times.
• Proactively resolve escalated issues and work closely with internal departments to deliver excellent customer service.
• Prepare monthly performance reports, review service trends, and recommend operational improvements.
• Monitor contract performance, support invoice queries, identify additional business opportunities, and contribute to contract renewals and account growth.
• Collaborate with operational, technical, planning, commercial, and engineering teams to ensure efficient service delivery across all accounts.

Experience & Requirements:

• Previous experience in an Account Manager, Contract Manager, or Client Relationship role.
• Background within Facilities Management, Building Maintenance, Property Services, Construction, Engineering, Housing Maintenance, or a similar industry.
• Experience managing service contracts, KPIs, SLAs, planned and reactive maintenance, and client reporting.
• Strong communication and relationship-building skills with a customer-focused approach.
• Highly organised with the ability to manage multiple priorities and meet deadlines.
• Commercially aware with experience monitoring quotations, Work in Progress, and contract performance.
• Proficient IT skills, with experience using CAFM systems (JobLogic experience would be advantageous).
• Full UK Driving Licence required.