Account Manager

I am working with a client in Leeds, to recruit an experienced Account Manager to join a growing and successful organisation. This role is ideal for someone who enjoys building long-term client relationships, managing multiple stakeholder expectations, and ensuring a consistently high level of service delivery. The successful candidate will take ownership of a portfolio of client accounts, acting as the key point of contact while identifying opportunities to strengthen relationships, improve performance, and support business growth.
This is a varied role that combines relationship management, commercial awareness, operational oversight and client engagement. Regular travel to client sites will be required.
Key Responsibilities

• Manage and develop a portfolio of client accounts, ensuring a high standard of service delivery.
• Build strong relationships with clients and key stakeholders, becoming a trusted point of contact.
• Monitor account performance against agreed service levels and objectives.
• Identify opportunities for account growth and retention.
• Conduct regular client meetings and site visits to ensure satisfaction and address any concerns proactively.
• Work collaboratively with internal teams to ensure client requirements are met efficiently and effectively.
• Support the implementation of account development plans and continuous improvement initiatives.
• Produce reports, updates and performance information for clients and senior management.
• Resolve issues promptly and professionally, ensuring positive outcomes for all parties.
• Maintain awareness of market activity and competitor presence within key accounts.

About YouWe are looking for a confident and commercially minded professional who enjoys working in a fast-paced environment and delivering excellent customer service.You will have:

• Previous experience in an Account Manager, Client Relationship Manager, Operations Manager or similar role.
• Strong communication and relationship-building skills.
• Excellent organisational and problem-solving abilities.
• A customer-focused approach with the ability to manage multiple priorities.
• Good commercial awareness and an understanding of client service delivery.
• Experience producing reports and working with CRM systems.
• Proficiency in Microsoft Office, including Excel, Outlook and Teams.
• A proactive and self-motivated approach to work.
• A full UK driving licence and willingness to travel to client locations as required.

What you need to do now
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