Account Specialist

Account Specialist - Student Support Services

Randstad UK | Manchester, England, United Kingdom (Hybrid)

At Randstad Student Support, we don't just fill roles, we dismantle barriers to higher education. As the UK's leading provider of Non-Medical Help (NMH), we connect incredible specialist support workers, including mental health mentors, neurodiversity coaches, BSL interpreters, and specialist note-takers with students navigating university life with disabilities or additional learning needs.

Every single day, our work empowers students across the UK to unlock their full potential and smash their academic goals.

Our fast-growing Manchester Student Support team is on the lookout for a dynamic, driven Account Specialist. In this role, you will be at the heart of our operations, partnering directly with universities and higher education institutions to manage and deliver bespoke, life-changing support packages.

What You'll Be Doing (and Smashed Targets Along the way):

• Championing the Candidate Journey: Deliver an outstanding, premium experience for our specialist support workers and candidates
• Smashing Targets: Thrive in a high-performance environment where hitting and exceeding your operational targets is celebrated
• Building Partnerships: Collaborate closely with candidates and DSA (Disabled Students' Allowance) assessors to match the absolute best support specialists with the students who need them
• Communicating with Impact: Bring empathy, emotional intelligence, and absolute confidence to conversations with people from all walks of life
• Mastering the Caseload: Seamlessly manage a fast-paced, high-volume caseload of students and specialists
• Driving Engagement: Fuel success through high-volume, professional inbound and outbound communication with key university stakeholders
• Problem-Solving on the Move: Use your exceptional organisational skills and sharp soft skills to handle objections, pivot quickly, and prioritise urgent support requests
• Hitting the Road: A valid UK Driver's Licence is essential, giving you the freedom to visit universities, schools, and clients across the region.

What's in It for You?

• The Hub: Work from a modern, centrally located Manchester office with unbeatable transport links
• An Unrivalled Culture: Join a vibrant, fun, and highly social team that loves to celebrate successes, big or small
• Uncapped Potential: Enjoy a generous basic salary paired with a highly competitive commission structure
• Premium Benefits: Take advantage of amazing perks, including holiday buying schemes, a share purchase plan, a private company pension, and tailored wellness options
• Elite Rewards: Work hard, play hard. High performers can expect monthly incentives and invites to our annual elite trips and conferences
• World-Class Training: Benefit from a robust, state-of-the-art virtual and in-office onboarding programme designed to set you up for the career of a lifetime.

Ready to Shape Your Future?

If you are ready to bring your energy to a role where you can truly change lives, we want to hear from you.

To apply or find out more, please apply directly or get in touch with Sam.

We are an inclusive employer. Should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact our Internal Talent Acquisition (ITA) team.

Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)