Administration Assistant in Peterborough, Cambridgeshire

Administrative Assistant

My client is a well-established manufacturing business seeking an Administration & Customer Service Assistant to join their busy office team. This varied role will involve supporting customer order processing, maintaining accurate records, liaising with internal departments, and providing excellent customer service via telephone and email.

This opportunity would suit someone at the earlier stages of their career who is keen to develop within an administrative and customer-focused position, as well as individuals looking to build upon existing office experience. Training will be provided, with genuine opportunities for ongoing development and progression within the business.

The successful candidate will be highly organised, have strong attention to detail, and enjoy working in a fast-paced environment where communication and teamwork are key. Previous administration, customer service, or order processing experience would be advantageous, although attitude, reliability, and a willingness to learn are equally important.

Peterborough, Fengate

Salary: £25,610,65

Working Hours

• Full-time position
• Monday to Friday
• 9:00am - 5:15pm
• Office-based

Benefits

• Shift allowance for applicable late-shift hours.
• Company pension.
• Free on-site parking.
• Staff canteen.
• Discounted or free food.
• Company events and social activities.
• Training and development opportunities.

Overview

We are seeking a highly organised and detail-focused Administrative Assistant to support a busy office environment and day-to-day operational activities. This position plays a key role in ensuring customer orders are processed accurately, information is maintained effectively, and communication flows smoothly between customers, purchasing teams, and operational departments.

Working closely with both internal teams and external customers, the successful candidate will contribute to efficient order management, product administration, and production support processes.

Key Responsibilities

Order Processing & Administration

• Receive and accurately process customer orders.
• Maintain accurate, organised, and up-to-date order records.
• Create and maintain product information within internal systems.
• Prepare delivery notes and associated documentation to support the timely dispatch of orders.
• Ensure all order-related information is recorded correctly and readily accessible.
• Support general administrative activities as required.

Purchasing & Operational Support

• Work closely with purchasing teams, internal buyers to ensure materials required for customer orders are sourced in a timely manner.
• Record and monitor expected delivery dates for incoming materials.
• Track supplier lead times and highlight any potential delays.
• Liaise with relevant departments regarding material availability and order progress.
• Provide accurate information to support production planning and scheduling activities.

Customer & Internal Communication

• Handle customer enquiries via telephone and email.
• Provide updates relating to orders, deliveries, and general enquiries.
• Build and maintain positive relationships with customers.
• Communicate effectively with colleagues across various departments to help ensure the smooth progression of customer orders.
• Escalate issues appropriately and support problem resolution where required.

Skills & Experience

Essential

• Excellent organisational and time-management skills.
• Strong attention to detail and a structured approach to administration.
• Effective verbal and written communication skills.
• Professional and confident telephone and email manner.
• Strong interpersonal skills with the ability to build positive working relationships.
• Ability to prioritise workload and manage multiple tasks simultaneously.
• Capable of working independently as well as collaboratively within a team.
• Proactive and solution-focused approach.

Desirable

• Previous experience within an administrative, customer service, or order processing role.
• Competent user of Microsoft Excel and other Microsoft Office applications.
• Experience working within a manufacturing, engineering, production, or supply chain environment.
• Understanding of material lead times, production scheduling, and order fulfilment processes.
• Experience using ERP, business management, or order processing systems.

The Ideal Candidate

The successful candidate will be reliable, organised, and approachable, with a strong commitment to accuracy and efficiency. They will be comfortable managing a varied workload, communicating with customers daily, and ensuring information is kept current and accurate.

Previous experience supporting operational or manufacturing environments would be advantageous, particularly where customer orders, supply chain coordination, and production-related administration have formed part of the role.

Above all, a positive attitude, excellent attention to detail, and the ability to manage priorities effectively are essential for success in this position.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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