Administration Assistant (construction)

Administrator / Office Coordinator – Plumbing & Construction

Location: Wolverhampton
Salary: Negotiable dependant on experience 
Hours: Full Time, Monday to Friday, 8:00am – 5:00pm
Location: Office Based

About the Role

We are looking for a confident, organised, and proactive Administrator to join our busy office in Wolverhampton. This is a fast-paced role supporting our plumbing and construction operations, ensuring work is scheduled efficiently and customers receive excellent service.

The ideal candidate will have previous administration experience within the plumbing, construction, or building services industry and understand how trades operate. Knowledge of electrical services would also be an advantage.

Key Responsibilities

• Managing incoming calls and emails from customers.
• Booking and rebooking appointments and reactive maintenance works.
• Liaising daily with plumbers, electricians, and other tradespeople.
• Scheduling engineers and coordinating workloads.
• Providing customers with updates on job progress.
• Raising and updating job records accurately.
• Ordering materials and assisting with supplier coordination where required.
• Handling general office administration and maintaining accurate records.
• Working closely with the management team to ensure jobs are completed efficiently.

What We're Looking For

• Previous administration or office coordination experience.
• Knowledge of the plumbing and construction industry is essential.
• Electrical industry knowledge would be beneficial.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise a busy workload.
• Confident using Microsoft Office and computer-based scheduling systems.
• Ability to work independently and as part of a team.
• Professional, reliable, and confident when dealing with customers and contractors.

What We Offer

• Competitive salary 
• Full-time, permanent position.
• Monday to Friday working hours – no weekends.
• Friendly and supportive working environment.
• Opportunity to develop your career within a growing business.

If you're an organised administrator with industry knowledge and enjoy working in a busy office environment, we'd love to hear from you. Apply today with your CV.