Administrative Support Assistant

Job Title: Administrative Support Assistant

Location: Newcourt House Old Rydon Lane, Exeter, EX2 7JU

Trust: Royal Devon University Healthcare NHS FT

Payrate: Band 3, £14.05 per hour

Shift Patterns: Monday to Friday, 8:00am - 5:00pm (22.5 hours per week)

Duration: Start: ASAP End date: 3 Months from start date

Job Summary 

Providing general administrative support within a busy office environment, working closely with the small Booking Team based at Newcourt House and maintaining regular contact with the clinical team to ensure the efficient delivery of patient care.

Key duties include:

• Processing, managing, registering, and uploading referrals onto Epic.
• Booking, amending, and cancelling patient appointments.
• Monitoring waiting lists and supporting appointment utilisation, including the management of cancellations and short-notice appointments.
• Reviewing patient records and ensuring demographic and clinical information is accurate and up to date.
• Managing telephone calls, voicemail messages, and email enquiries, ensuring queries are dealt with promptly and appropriately.
• Maintaining confidential patient information in accordance with NHS policies, procedures, and data protection requirements.
• Assisting with general office administration to support the day-to-day running of the Podiatry Department.
• Working collaboratively with clinicians and administrative colleagues to ensure referrals and appointments are managed efficiently and within service targets.
• Please note that this is not an exhaustive list of duties. Additional administrative tasks may be required to meet the needs of the department and support the effective delivery of the Podiatry Service.

System Knowledge:

• Epic outpatient  booking access 
• Adding referrals  
• Booking appointments on phone

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

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By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.