Administrator at NHS Professionals, Manchester

Job purpose

Administrative Assistant to provide administrative support to the Urology Directorate, supporting the effective day-to-day running of outpatient services.

Responsibilities

Answering incoming telephone calls and responding to patient and staff enquiries.
Managing departmental email inboxes and responding to correspondence.
Booking, cancelling, and rescheduling outpatient appointments.
Processing and managing outpatient referrals, including eRS referrals.
Managing outpatient work queues and supporting waiting list administration.
Providing reception cover when required, including checking patients in and updating patient information.
Managing clinic outcomes and ensuring accurate recording of patient attendance statuses, including DNAs and cancellations.
Processing follow-up appointments, discharges, and other administrative actions arising from clinic outcomes.
 

Essential Requirement

Previous administrative experience,  within the NHS 
Good communication, organisational, and IT skills.
Ability to prioritise workload and work effectively in a busy environment.
Excellent attention to detail and understanding of patient confidentiality.
Experience using HIVE/Epic