Scheduler/ Planner in Newcastle-under-Lyme, Staffordshire

Full Time | Permanent Monday to Friday, 8:30am - 5:00pm

We are looking for an experienced Scheduler / Planner to join our team. You will be responsible for coordinating planned and reactive maintenance works, managing engineer schedules, and ensuring service levels are consistently achieved.

Working closely with customers, engineers, subcontractors, and internal departments, you'll play a key role in keeping operations running smoothly while delivering excellent customer service.

• Scheduling planned and reactive maintenance works for field-based engineers.
• Managing daily engineer diaries and coordinating subcontractor attendance.
• Monitoring job progress against customer SLAs and KPIs.
• Liaising with customers regarding appointments, updates, and follow-on works.
• Processing completed job sheets and updating internal systems and customer portals.
• Monitoring outstanding quotations and completed works ready for invoicing.
• Resolving scheduling issues and reallocating resources where required.
• Supporting wider operational and administrative activities as needed.

To be successful in this role, you'll have:

• Previous experience scheduling or planning works for field-based engineers.
• Strong organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Good IT skills, including Microsoft Office.
• The ability to work under pressure and manage competing priorities.
• A proactive and positive approach to problem-solving.
• Strong attention to detail and accuracy.

• Experience within facilities management, maintenance, engineering, or service industries.
• Knowledge of Joblogic or similar field service management systems.
• Administration or customer service qualifications.

• Competitive salary dependent on experience.
• 23 days annual leave plus bank holidays.
• An additional paid day off for your birthday.
• Company pension scheme.
• Private healthcare scheme.
• Free onsite parking.
• Ongoing training and development opportunities.
• Salary review following successful completion of probation.

If you're an organised coordinator with experience managing engineers, maintenance schedules, or service operations and are looking for your next challenge, we'd love to hear from you.

Apply today with your CV for immediate consideration.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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