Administrator/Technician

Administrator / Technician

Location: Swindon
Contract type: Permanent, Full-time
Hours: 37.5 hours per week, Monday to Friday, 8:30am – 5:00pm
Salary: £25,000 - £30,000 per annum (depending on experience)

We are seeking a motivated and reliable Administrator / Technician to join our small, friendly team. This is a varied role combining administrative responsibilities with hands-on workshop duties, making it ideal for someone who enjoys a mix of office-based and practical work.

Working within a small, supportive team, you will play a key role in supporting our sales, customer service and manufacturing functions while helping to ensure the smooth day-to-day running of the business.

Key Responsibilities

• Providing office-based administrative support to the sales, customer service and manufacturing teams
• Dealing with customer enquiries by telephone and email in a professional and friendly manner
• Supporting customers with product and service enquiries and identifying opportunities to upsell products and services
• Processing customer orders accurately and efficiently
• Maintaining records and documentation to a high standard
• Managing stock control and stock traceability processes
• Preparing and processing invoices
• Picking parts and materials for a busy production line
• Assisting with workshop and stores activities as required
• Ensuring accuracy and attention to detail across all aspects of the role

This is a genuinely varied position, with approximately 50% of your time spent on administration duties and 50% on physically active stores and workshop responsibilities.

The Ideal Candidate

The successful applicant will have:

• Previous experience in an administration support role, ideally within a sales, customer service or manufacturing environment
• A well-organised and methodical approach to work
• Good working knowledge of Microsoft Office, particularly Excel
• Strong telephone and customer service skill
• Excellent attention to detail and a high level of accuracy
• A proactive attitude with the ability to work independently and use initiative
• The ability to multitask and prioritise workloads effectively
• The ability to work under pressure and meet deadlines
• A positive approach to working as part of a small team
• The physical ability to work on your feet and carry out picking duties within the workshop
• A willingness and desire to learn, develop new skills and progress within the business
• A strong work ethic and commitment to delivering high-quality work

What We Offer

• 22 days annual leave, increasing by one additional day per year of service up to a maximum of 25 days
• Ongoing training and development opportunities
• Career progression within an industry-leading company
• A friendly, supportive and collaborative working environment