Aftersales Administrator

Perfect Placement

We are currently seeking a dedicated Aftersales Administrator to join our client's reputable franchise-approved commercial vehicle dealership in Swindon. This role offers an excellent opportunity for an experienced individual to contribute to a family-run business renowned for its stability and growth over the past 33 years.

Benefits of an Aftersales Administrator:
  • Competitive starting salary, negotiable based on experience and current earnings
  • Workplace pension scheme
  • Full manufacturer-approved and in-house training and development opportunities
  • Company uniform provided
  • 20 days annual holiday plus bank holidays, increasing with length of service
  • No weekends required, Monday to Friday, 8:30am to 5:00pm
  • Opportunity to work within a supportive, friendly team in a well-established business employing over 100 staff
Duties of an Aftersales Administrator:
  • Meet and greet customers both in person and over the phone, delivering high levels of customer service
  • Raise T-cards for all bookings and create jobs, ensuring accurate recording
  • Obtain order numbers, authorise work, and provide regular progress updates
  • Process and check retail invoice costing, including text updates for jobs and ensuring parts are loaded correctly
  • Receive, validate, and allocate parts and consumables from suppliers
  • Handle customer queries efficiently via email and other communication channels
  • Perform general administrative tasks to support the service and parts department
  • Liaise with manufacturers to authorise warranty repairs, understanding warranty procedures (desirable but not essential)
Requirements of the Aftersales Administrator:
  • Previous experience working in a customer service role within the automotive industry
  • Experience working in a dealership or garage environment, ideally with commercial vehicles (not essential but highly beneficial)
  • Strong organisational skills with attention to detail as the Aftersales Administrator 
  • IT proficiency; experience with Kerridge/Keyloop DMS system would be advantageous
  • Excellent communication and interpersonal skills, with a passion for delivering outstanding customer satisfaction
  • Ability to work effectively as part of a team and independently when required
  • Knowledge of automotive warranty procedures (desirable but not essential)
If you are looking to develop your career within a reputable, family-run business and meet the requirements outlined, we encourage you to consider this vehicle service and parts admin support role.

Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Swindon and Wiltshire, today to discover more about this fantastic Aftersales Administrator opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Let us help you take the first step towards your dream Motor Trade career.
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