Aftersales Advisor

Perfect Placement

Our client, a reputable franchise-approved car dealership based in Kidlington, Oxfordshire, is seeking a Vehicle Aftersales Advisor to join their busy Service Department. This is an excellent Aftersales Advisor opportunity for a motivated individual to develop within a respected automotive business.

Benefits:
  • Salary up to £30,000 per annum, dependent on experience
  • Performance-related quarterly CSI bonus of £1,000 and £25 per service plan sold
  • 25 days annual holiday plus eight bank holidays
  • Manufacturer-approved training programmes
  • Workplace pension scheme with enhanced employer contributions
  • Access to Perkbox platform with hundreds of discounts
  • Staff discounts on new and used vehicle purchases, servicing, and repairs
  • Paid day off on your birthday and to attend family or celebratory events
  • Cycle to work bike purchase scheme via salary exchange
  • Monday to Friday working hours, 8:00am to 6:00pm, with no weekends
Duties of an Aftersales Advisor:
  • Greet customers in the Service Department and book their vehicles in for repairs
  • Liaise with the workshop to chase work in progress and ensure timely delivery
  • Advise and influence customers on minor technical issues, delivering a first-class service
  • Upsell additional products and services where appropriate
  • Keep customers informed regarding vehicle repair progress
  • Take payments for completed work and ensure customer satisfaction
  • Build and maintain strong relationships with customers and manufacturers
  • Support the dealership’s objectives and targets related to aftersales services
Requirements of an Aftersales Advisor:
  • Prior or current experience as an Aftersales Advisor is desirable but not essential
  • Strong customer service background from hospitality or retail sectors will be considered
  • Excellent communication and organisational skills
  • IT proficiency, ideally with experience using Kerridge Dealer Management System (non-essential)
  • Knowledge of automotive warranty procedures and liaising with manufacturers regarding warranty work (advantageous but non-essential)
  • Valid UK driving licence with minimal points
  • Genuine passion for automotive brands and delivering high-quality customer service
If you are eager to join a professional dealership environment and develop your career as a Vehicle Aftersales Advisor, this is an exceptional opportunity.

Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Kidlington and Oxfordshire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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