Aftersales Manager

Kemp Recruitment Ltd

Aftersales Manager – Dorset

Hours: Monday to Friday, 08:00 – 17:00 (30-minute unpaid lunch)
Full time, permanent

Earning Potential – Salary:
£40,000 – £55,000 per annum (dependent on experience)
Overtime paid at 1.5x hourly rate

Overview
We're looking for an Aftersales Manager to lead and develop the aftersales department at a well-established commercial vehicle specialist in Dorset, just outside Bournemouth. You'll be improving processes, people management, compliance, and customer experience – ensuring the business meets manufacturer KPIs, dealer standards, and health & safety requirements. Our client is a respected employer with high staff retention and a reputation for quality service. If you've got commercial vehicle workshop management experience and you're ready to drive performance, this is the one.

Key Responsibilities

  • Leading and developing the aftersales team – managing performance, training, and motivation

  • Improving processes and communication across Parts, Service, Workshop, and Sales departments

  • Ensuring the department meets manufacturer KPIs, dealer standards, and compliance requirements

  • Taking ownership of the customer journey – improving communication, retention, and satisfaction

  • Managing Health & Safety – ensuring risk assessments, method statements, and safe working practices are in place

  • Monitoring departmental performance, identifying areas for improvement, and implementing action plans

  • Managing workshop capacity, workflow, and resource allocation to maximise efficiency and profitability

What You'll Need

  • Strong HGV / commercial vehicle workshop experience (essential)

  • Proven experience managing technicians and workshop operations (essential)

  • Good technical knowledge – without needing to be the most technically skilled person in the workshop

  • Strong customer and fleet-account management skills

  • Understanding of workshop profitability and commercial performance

  • Ability to manage KPIs and improve productivity

  • Good knowledge of UK health & safety and commercial vehicle compliance

  • Excellent organisation and communication skills

  • Ability to remain calm and decisive under pressure

  • A genuine focus on customer retention and vehicle uptime

  • Experience using Keyloop is beneficial but not essential

  • You'll be a great fit if you're a natural leader, commercially minded, and want a stable role with a nationally recognised employer.

What's On Offer

  • £40,000 – £55,000 DOE

  • 30 days holiday per year

  • Company pension scheme

  • Ongoing training and development opportunities

  • Supportive and professional working environment

Think you might be a good fit?
If you've got commercial vehicle workshop management experience and you're ready to lead an aftersales department, there's a strong salary, genuine responsibility, and a team that's been around for years.

Sound like you?
Call Cal Ryan at Kemp Recruitment on (phone number removed)
Email: (url removed)

Ref: INDCR
Apply Now →

Application opens at the source listing. Free for jobseekers.

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