Aftersales Manager

Perfect Placement

We are currently seeking an experienced Aftersales Manager on behalf of a reputable manufacturer-owned dealership based in Manchester. The successful Aftersales Manager will lead a dedicated team in a fast-paced, customer-focused environment, ensuring operational excellence and delivering outstanding service. This is an excellent opportunity for a motivated professional seeking career progression within a well-established organisation.

Benefits:
  • Competitive basic salary up to £47,500 with an OTE of £70,000, including performance bonuses
  • Company car scheme offering access to up to two vehicles, with insurance, servicing, breakdown, and tyre cover included
  • Exclusive discounts on new vehicles and aftersales services such as MOTs, body shop repairs, parts, and tyres
  • Generous pension scheme with up to 7% employer contributions
  • Start with 22 days’ annual leave, increasing to 26 days with continued service, plus bank holidays
  • Employee Assistance Programme providing counselling and practical support
  • Occupational health programmes promoting well-being
  • Worldwide personal accident cover
  • Extensive training and development opportunities with e-learning resources
  • Shared incentive plan and access to the Stellantis Group Health Cash Plan
  • Paid sick leave following successful probation
Duties as a Aftersales Manager:
  • Lead and develop the workshop technician team to maximise efficiency, sold hours, and first-time fix rates
  • Drive performance of customer-facing teams to increase upselling opportunities while maintaining exceptional customer service standards
  • Support the implementation of new digital systems and processes aligned with dealership digitalisation strategies
  • Facilitate skills development and career progression of team members
  • Streamline operational processes within the Customer Journey, including Vehicle Health Checks
  • Ensure compliance with group financial policies, DVSA MOT regulations, and health & safety standards
  • Monitor and analyse performance metrics to achieve short, medium, and long-term objectives
  • Foster a positive team environment, maintaining staff motivation and engagement
  • Deliver a seamless, efficient service experience for all customers
  • Contribute to the overall success and smooth running of the dealership department
Requirements:
  • Proven experience as an Aftersales Manager within a busy automotive dealership
  • Strong leadership qualities with the ability to motivate and develop teams
  • Excellent organisational and communication skills
  • Sound knowledge of manufacturer processes, DVSA regulations, and health & safety standards
  • Proficiency with digital systems and ability to adapt quickly to new technologies
  • Customer-focused approach with a passion for delivering outstanding service
  • Ability to analyse performance data and develop improvement strategies
  • Full UK driving licence preferred
If you are seeking a challenging and rewarding Aftersales Manager role within a reputable dealership in Manchester, we would be delighted to tell you more about this opportunity.

Contact Sam Tinkler, Automotive Recruitment Specialist at Perfect Placement covering Manchester and Greater Manchester, today to discover more about this fantastic Aftersales Manager opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
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